ft3cx
Premier Customer
- Joined
- Jul 20, 2014
- Messages
- 8
- Reaction score
- 0
Hi,
Do all answered calls on softphone show on call center queue report (Agent Statistics report) once Desk Phone (CTI) Mode?
When my callceter agent picks up customer's incoming call via softphone, his call answer is not added to call center queue report (especially Agent Statistics report - Individual Queue). Please advise me how to solve this problem. Thank you in advance.
Do all answered calls on softphone show on call center queue report (Agent Statistics report) once Desk Phone (CTI) Mode?
When my callceter agent picks up customer's incoming call via softphone, his call answer is not added to call center queue report (especially Agent Statistics report - Individual Queue). Please advise me how to solve this problem. Thank you in advance.