Call Queue Status Color for Wrapping Up

Discussion in 'Ideas' started by sbowers, Apr 11, 2017.


In the call queue, would a "Wrapping Up" status color be beneficial for your customers?

  1. Yes

    2 vote(s)
  2. No

    0 vote(s)
  1. sbowers

    Feb 23, 2015
    Likes Received:
    I have had multiple requests from customers with call centers who want a different color on the call queue when someone is in "Wrapping Up" state. This way the queue manager knows that they are entering notes, etc.

    I have also had requests from customers who display their call queue on a large flat screen TV/monitor for all the agents to see to have it bigger. The text comes across too small on the larger screens. Perhaps have a way that they can adjust the lay out or size of font to fit their appropriate needs.
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