I'm curious about a few things with the call queue strategies--specifically the "least talk time" and "Fewest answered". What is the algorithm for these two strategies? We operate a call center that has staggered start times. Employee A will come in at 8 while Employee B comes in at 10. If A has answered 10 calls in two hours, does that mean B will get the next 10 calls or does it base it as a percentage of time in queue? Basically, we want to more evenly distribute calls among agents (currently using hunt random), but want to make sure we're not going to slam people with calls just based on their start time.