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Call Queue Times

Discussion in 'Ideas' started by Joe W, Feb 21, 2018.

  1. Joe W

    Apr 10, 2017
    Likes Received:
    It would be nice to be able to control the call queue itself based on time versus the agents. We have a case where someone starts working at say 7AM. The call queue is open from 8am-5pm. Due to the way to automatically control them join/leaving, they are in DND until 8am.

    If we could just say put the call queue in after hours/dnd at these times, it would make life easier.