Is there a way to enable an inbound caller to press an option to forward the inbound called to voice mail, while the caller is holding in a call queue? For example, if an inbound caller is waiting in a call queue and they no longer want to wait, and they would prefer to leave a voice mail, is there a way to give the inbound caller this options? I have setup a call queue and have the voice mail option setup to go to voice mail if the call queue wait time has been reached. I would also like to give our callers the option to go direct to voicemail while they are in the queue at any time they wish. Without this, we have noticed that clients often leave the queue by hanging up and are too frustrated to call back if they don't have a way to reach someone or to leave a message.... Please advise if anyone has a solution or workaround?