uptime1
Customer
- Joined
- Jan 13, 2012
- Messages
- 181
- Reaction score
- 55
3CX v14 SP2 Multi-Tenant
I find that only the Call Queues "Ring All" Polling Strategy accurately announces a caller's queue position. All the other polling strategies say "you are at position 1 in this queue. Please wait to be connected."
The miscalculation happens with as few as two Agent extensions as members of the call queue and their phones are registered. When only one agent extension is actively registered, the announced priority count is correct.
Can you all test your installs to verify, please?
I find that only the Call Queues "Ring All" Polling Strategy accurately announces a caller's queue position. All the other polling strategies say "you are at position 1 in this queue. Please wait to be connected."
The miscalculation happens with as few as two Agent extensions as members of the call queue and their phones are registered. When only one agent extension is actively registered, the announced priority count is correct.
Can you all test your installs to verify, please?