Call Queues - Call history status

Discussion in 'Ideas' started by moose, Jan 25, 2018.

  1. moose

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    In the call history for call queues you can set an status for each missed (abandoned) call.
    Often customers try to call multiple times. When setting a status to i.e. dealt it would be a great help if all preceeding calls from the same number automatically get the same status or at least the "not dealt" status is greyed out.
     
  2. voiptoys

    voiptoys Active Member

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    Hi Moose. I think I may be missing something here. Are you saying you "wish" there was a queue calls history log where you would like to set a flag on a call for "dealt" or "not dealt"? There isn't such a log now right? It would be straightforward to build a log of all queue calls, and allow you to set a status. I assume you would use this log to determine whether a call back was needed?
     
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  3. moose

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    @voiptyos: there is a call log where you can set the flags "dealt/not dealt".
    My point is: The status of all PRECEDING log entrys with the same number should change simultaneously when changing the status of the last entry for this number.

    i.E. Call history like this:

    17:00 Donald Duck "NOT DEALT"
    16:34 Micky Mouse "DEALT"
    16:00 Donald Duck "NOT DEALT"
    16:50 Donald Duck "NOT DEALT"
    16:44 Donald Duck "NOT DEALT"

    when changing the status of 17:00 to "DEALT" all other Donald Duck entrys should get the same status.
     
  4. voiptoys

    voiptoys Active Member

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    Learn something new every day, even after all these year :) Where is this log? If I know where the log is, maybe I can help with a programmatic solution.
     
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  5. moose

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