Call Queues work as expected during business hours . however no matter what exceptions / rules I put in it doesn't not seem to allow afterhours calls to call any extensions. example this extension is for Dispatch / service clients only . but need it to be working 24 hours , so even if someone calls at 3 am I want this extension to be directed to the Queue , what I would like is to have dispatch calls got to extension 805 > to forward to Queue 800 no answer then to forward to 2 Cell phones the only way I can get this to work is like below , but this isn't ideal cause we are directly forwarding to the cells and may loose the calls in the cell voicemail . the rebound doesn't seem to work very well . extension 805 set to exception > all hours send to Queue 800 this works Queue 800 max que timeout 420 sec. agents 401 exception set to call mobile 402 exception set to vmail 403 exception set to vmail 851 all setting set to call mobile , and exception set if timeout go to ring group 801 ring group 801 call cell XXXXXXXXX call cell !!!!!!!!!!!!!!!!!!! the issue I have is Queue 800 answers , then basically just sends the calls to RG801 not even 15 seconds into the transfer to the Queue . what am I doing wrong ?