Call Queues Ringtones

Discussion in '3CX Phone System - General' started by brgproducts, Jun 8, 2016.

Thread Status:
Not open for further replies.
  1. brgproducts

    Joined:
    May 24, 2016
    Messages:
    6
    Likes Received:
    0
    Hello,
    I've searched but have not found a user-friendly solution so I thought I would put it out here. If there is a solution please let me know! Anyway it would be nice to be able to assign ringtones to each Call Group. I have several users who HATE the current ringtone on the Call Groups. I've looked and have not been able to find a way to change it from within the 3CX software.

    Thanks in advance!

    Bill
     
  2. brgproducts

    Joined:
    May 24, 2016
    Messages:
    6
    Likes Received:
    0
    Hello All,
    I found a way to do it, that is not too bad. I went into the Provision template for my phones (Yealink T29G), and changed the ringtone for distinctive_ring_tones.alert_info.6.ringer. I discovered after logging onto my phone itself and looking for the ringtone assignment that alert_info 6 was assigned to queues coming in. This still doesn't allow a different ringtone for different call queues, but it makes my users happy... for now.... :)

    Thanks,

    Bill
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

    Joined:
    Jun 2, 2014
    Messages:
    1,255
    Likes Received:
    63
    Moving this topic back to "3CX Phone System - General "
     
Thread Status:
Not open for further replies.