Call quoue - Announce Queue position

Discussion in '3CX Phone System - General' started by Mori, Nov 9, 2007.

  1. Mori

    Mori New Member

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    Hi.

    Got a small problem with my v3.1.2434 Call quoue.

    "Announce Queue position to caller" wont work propperly.
    I fact this feature does not work at all. It simpley does not announse anything.
    The caller cannot hear anything but music on hold, and about 10 seconds after the first transfer it stops even that.. Just silence.

    All extensions do ring in the order its set, but this is all my log shows.

    13:41:24.085 StratInOut::eek:nHangUp [CM104007] Call(27): Call from Ln:98080@Fortel 8080 to 5500 has been terminated by Ln:98080@Fortel 8080; cause: BYE; from IP:213.160.xxx.x
    13:40:17.415 CallConf::eek:nProvisional [CM103003] Call(27): Ext.8080 is ringing
    13:40:14.572 CallLegImpl::eek:nConnected [CM103001] Call(27): Created audio channel for Ln:98080@Fortel 8080 (213.160.xxx.x:10904) with Media Server (62.16.xxx.xxx:16326)
    13:40:14.491 CallConf::eek:nIncoming [CM103002] Call(27): Incoming call from 46966xxx (Ln:98080@Fortel 8080) to sip:1100420@62.16.xxx.xxx:5060

    Cant figure out why.
     
  2. bhavank

    bhavank New Member

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    which version of 3cx you are using i am talking of are you having enterprise edition to use call queing feature its only available in enterprise edition....
     
  3. Mori

    Mori New Member

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    We are Partners, so we use the partner licence.. Supposuly its enterprise cause the ring group works fine. Its just the announcement "voice" thats missing.
     

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