Call recording logic and question

Discussion in '3CX Phone System - General' started by ygonzales, May 23, 2017.

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  1. ygonzales

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    Dear Team,

    I am interested in call recording logic. Example:

    extension set to record:

    100
    200

    extension set to "not record"

    300

    So when 100 calls 200 both calls will be recorded and put each file in their folder for

    100 and 200

    What will happen when 100 will call 300?
    There are 2 variations:
    1) Call will be recorded and put in 100 folder only (But this logically must not happen as 300 is set not to record)
    2) Call wont be recorded

    What will be real action?
    Thank you
     
  2. Zacharias_3CX

    Zacharias_3CX Support Team

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    Hello @ygonzales

    Recordings are enabled on each extension. The extension calling will be recorded.

    So if 100 calls 200 a folder will be created for extension 100 and in the folder you will see a new recording file.

    If then extension 100 calls 300, the call will be recorded and a new recording file will be created.
     
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  3. ygonzales

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    So even is 300 has call recording disabled and 100 has enabled it will record anyway right?

    From one side this brakes logic. Lets say manager phone 300 must not be recorded... How can we proceed ?
     
  4. Zacharias_3CX

    Zacharias_3CX Support Team

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    Yes, if the recording is enable from the calling extension it will record other extensions even if they do not have this option enable.
     
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  5. craigreilly

    craigreilly Well-Known Member

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    seems like we need a new idea that prohibits record. of course, this would not work for an outside caller calling ext 300. there system would make the choice - not 3cx.
     
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  6. Zacharias_3CX

    Zacharias_3CX Support Team

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