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Call-Recording: Opt-In instead of Opt-Out (legal reasons)

Discussion in 'Ideas' started by Lev, Feb 14, 2017.

Call-Recording: Opt-In instead of Opt-Out (legal reasons) 5 5 6votes
5/5, 6 votes

  1. Lev

    Lev New Member

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    Hi!

    I would like to activate Call Recording on our 3CX, but just doing it is not legal in germany.
    Also the Opt-Out option seems not to be perfectly legal here.

    As far as i am informed, it needs to go this way:
    - Incomming Call
    - Ask caller, if it is okay to record this call (this will not be on the record)
    - Start recording
    - Ask again, if it is okay to record this call (this will be on the record)
    - Start recording (if answer was yes)
    - relay call to agent

    Next to that it would - for customer convenience - be nice to add a feature, to safe the customer preference, so he/she does not get bugged everytime... so in general maybe add a second option and ask
    - if he/she is okay for THIS call to be recorded
    - if he/she is okay for ALL CALLS for the next 30 days (or whatever time) to be recorded
     
  2. Lev

    Lev New Member

    Joined:
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    Well... of course i CAN activate redording. It just is a felony to just do it without asking.
    The same is true to every other way to record a call.