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Call recording split files

Discussion in 'Ideas' started by datatech1, Oct 12, 2017.

Call recording split files 5 5 1votes
5/5, 1 vote

  1. datatech1

    May 17, 2010
    Likes Received:
    We have noticed that on 3CX v15 upwards that the call recordings are split up each time they are transferred from 1 phone to another.

    This didn't happen on v14 as each call was one continuous call recording per call received regardless of the number of times it was transferred or put on hold.

    Ideally, we would prefer to have all calls as 1 continuous call recording as it is much easier to prove what happened with the call from start to finish as well as for PCI compliance.
    Satisfaction likes this.