Call Recording User Access Levels

Discussion in '3CX Phone System - General' started by Andy Gouriet, Mar 16, 2017.

Thread Status:
Not open for further replies.
  1. Andy Gouriet

    Mar 16, 2017
    Likes Received:
    Hi All,

    We have just had a 3CX system installed across our 9 sites and must say I'm pretty impressed!

    There were a few points though that I was hoping to see

    Being an estate agency business, we rely on call recordings quite heavily. Each of our branch administrators have access via the 3CX portal to view and download call recordings. This is 1 in each site.

    The problem is that although this suits the way we work, there are particular departments such as accounts, HR and the Directors that we do not want the administrators to have access to their call recordings. We have raised this with our supplier and the only solution provided so far was that we removed these 'sensitive' departments and directors calls from having their calls recorded at all. Although this would be a solution, it's not ideal.

    Does anyone know of a way to restrict access to these particular extensions WITHOUT turning the recording off? Any help would be appreciated.

    Many Thanks

Thread Status:
Not open for further replies.