Call Recording

Discussion in '3CX Phone System - General' started by ssss25, Jan 20, 2011.

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  1. ssss25

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    Hi,
    I have looked through forum, and googled but I didn't get good answer about call recording. In some old threads I Saw that Version 5 was supposed to have call recording, in others, that version 10 will have it, and some say it's an add-on. Can anybody tell me if right now I Can set the system to record calls wither on demand or all the time or based on some criteria?

    Thanks a lot.
     
  2. mhanson

    mhanson New Member

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    Call Recording is currently a feature of Version 9, and has been for a few versions.

    You can record via the 3CX assistant software, or you can set to record based on extensions.
     
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  3. nevets429

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    Works fine as well, we have it set to record ALL calls and we purge them after 30 days. Has saved our bacon a few times already where customers said we said one thing.... go pull the recording.
     
  4. ssss25

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    Thanks for your replies :) I must b missing something. I went to 3cx website and didn't see any product called 3cs assistant! I looked at the 3cx phone system management console, and nothing there either. nothing in the ext configuration tabs! Sorry I am onyl few days using this system so forgive me if I am missing something really obvious.

    Thanks...

    BTW, I do have the 9 version.
     
  5. ssss25

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    BTW, Is this just call recording where user records their own calls? Or the system recording all calls?

    I found this:

    http://www.3cx.com/3CXAssistant/

    but the download just points to download the server.

    Thx,
     
  6. ssss25

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    Sorry about the mess :)

    So I found the Call assistant, which is a user addon and they can record their calls. But I want to record the calls for all extensions as mentioned by nevets429... That I Would guess is something done on the 3cs server, and I cannot find it.

    Any help on how to record all extentions would be appreciated.

    Thanks,
     
  7. mfm

    mfm Active Member

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    Hi There,

    To record all calls done by a specific extension ( making the change to all would record all) is simply by going on the extension settings in the 3cx management console > Other >"record all calls" tick it and all the calls will be recorded.
     
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  8. ssss25

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    Thx. The last 4 check bars are greyed out including record all call?

    Also can the user initiate call recording using.a start code?
     
  9. ssss25

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    Aha.. free version ;)
     
  10. SY

    SY Well-Known Member
    3CX Support

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