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Call Recording?

Discussion in '3CX Phone System - General' started by zone97, Jul 21, 2011.

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  1. zone97

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    I have been trying to get call recording to work. The logs indicate a recording has started but the location shows this.

    z:\recordings\unknown
    No file name?

    I set the global options to record to the z:\recordings\ folder, but nothing ever shows up in there even though all the extensions are set to record. Anyone know what needs to be done to get recording to work?

    Update: If i move the record location to the local drive c:\recordings\ it works. How can I get this to work on a mapped drive or use \\server\location ect.

    Update2: After more research, seems as though 3cx wont let you record to a nas or mapped location. Bummer.
     
  2. davidbenwell

    davidbenwell Active Member

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    could you check the folder permissions and ensure "everyone" has full access
     
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  3. KerryG

    KerryG Active Member

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    The problem is the bandwidth that recording calls takes up. The best thing I have found is to record to a local drive and then have a batch file that runs on a regular basis to move them to a NAS or network share.
     
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  4. willow

    willow Member

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    using the scheduled batch file to move the files is the way to go. recording across the network uses to much bandwidth and resources.
     
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