Call Reporting - Daily Trend (Queue)

Discussion in '3CX Phone System - General' started by Jordan Daniel, Feb 21, 2017.

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  1. Jordan Daniel

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    Jan 25, 2017
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    Hi Guys,

    Running V15 PRO, and the reporting seems very bland?
    I'm wanting to create a report that will give me daily queue stats in a tabular form BY DAY with totals (For the Period supplied) at the bottom?

    It seems my only options are said totals (above), or get someone to sit and run a daily report for each day required and manually capture this into excel?

    Daily Requirements are as follows; (Either export by week or by month)
    - Daily incoming calls
    - Number of answered calls
    - Number of abandoned calls
    - Average handling time
    - Average waiting

    Capture.PNG
    I can't find a report that will do this for me...
     
    #1 Jordan Daniel, Feb 21, 2017
    Last edited: Feb 21, 2017
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