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CALL REPORTS

Discussion in 'Ideas' started by John Hynes, Oct 13, 2017.

CALL REPORTS 5 5 1votes
5/5, 1 vote

  1. John Hynes

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    Oct 13, 2017
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    I find the call reports to be limited and with the latest change to 15.5 it seems to have taken a step backward. It would great to have a call report which shows the call flow, if an agent did not answer the call in the queue and it went to another agent.
    Also have reports for queue calls that we would exclude internal calls from the reports