Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.


Discussion in 'Ideas' started by John Hynes, Oct 13, 2017.

CALL REPORTS 5 5 1votes
5/5, 1 vote

  1. John Hynes

    Oct 13, 2017
    Likes Received:
    I find the call reports to be limited and with the latest change to 15.5 it seems to have taken a step backward. It would great to have a call report which shows the call flow, if an agent did not answer the call in the queue and it went to another agent.
    Also have reports for queue calls that we would exclude internal calls from the reports