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Call Reports_Senario

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Jaymei

Bronze Partner
Intermediate Cert.
Joined
Dec 18, 2014
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Hi Guys,

Anyone know what happens to the call reports in the following scenario?

Call comes in and person 1 answers.
Person 1 transfers call to Person 2.

Where does the call markup go?
Is it Person 1, Person 2 or both?
The problem is doing a report on extension statistics and then if it does not include the transferred calls then it becomes unbalanced....
 
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