Hi, v9 SP4 and SP5. Extension belongs to ring group. Extension has call forwarding Exception configured (specific hours, or, Outside of business hours - tried both) to forward to external number. When the ring group receives a call, *anytime, not only during specific hours*: The ring group extensions get notified and start to ring. Once the extension with the exception rings, it transfers the call to the external number. The server activity log shows below: This ring group 801 has 2 extensions, 106 and 107 - 106 has the Exception configured. Does the call to extension 106 not look odd? 17:18:22.669 [MS210007] C:32.3:Answer provided. Connection(by pass mode): 192.168.16.51:4872(4873) 17:18:22.668 [MS210001] C:32.1:Answer received. RTP connection[unsecure]: 192.168.16.51:4872(4873) 17:18:22.667 Remote SDP is set for legC:32.1 17:18:22.614 [CM503003]: Call(32): Call to sip:firstname.lastname@example.org has failed; Cause: 487 Request Cancelled; from IP:192.168.16.36:5060 17:18:22.435 [CM503007]: Call(32): Device joined: sip:email@example.com:5062 17:18:22.433 [MS210006] C:32.1:Offer provided. Connection(by pass mode): 192.168.16.51:4874(4875) 17:18:22.429 [MS210000] C:32.3:Offer received. RTP connection: 192.168.16.51:4874(4875) 17:18:22.427 Remote SDP is set for legC:32.3 17:18:22.427 [CM505002]: Gateway:[Patton1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4114 JO EUI 00A0BA051552 R5.4 2009-11-18 H323 SIP FXS FXO M5T SIP Stack/22.214.171.124] PBX contact: [sip:firstname.lastname@example.org:5060] 17:18:22.426 [CM503002]: Call(32): Alerting sip:email@example.com:5062 17:18:19.716 [CM505001]: Ext.107: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_601-UA/3.1.3.0439] PBX contact: [sip:firstname.lastname@example.org:5060] 17:18:19.716 [CM503002]: Call(32): Alerting sip:email@example.com:5060 17:18:19.405 [CM503025]: Call(32): Calling RingAll801:1067297376@(Ln.10001@Patton1)107Ext.107@[Dev:sip:firstname.lastname@example.org:5060] 17:18:19.395 [CM503025]: Call(32): Calling RingAll801:1067297376@(Ln.10001@Patton1)107Ext.107@[Dev:sip:email@example.com:5062] 17:18:19.353 [CM503004]: Call(32): Route 1: RingAll801:1067297376@(Ln.10001@Patton1)107Ext.107@[Dev:sip:firstname.lastname@example.org:5062,Dev:sip:email@example.com:5060] 17:18:19.336 [CM503010]: Making route(s) to <sip:firstname.lastname@example.org:5060> This makes the exceptions useless, because they kill the ring group. Thanks, Les.