MrZabudske
Forum User
- Joined
- Jul 27, 2018
- Messages
- 27
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- 1
Hello.
I am trying to change the displayed information when a call is routed back to the receptionist. Currently if a call comes in and the receptionist answers (Yealink T46S with extension 100) and transfers it to an extension (in this example we will use extension 123), if no one answers it rings back to the receptionist. I would like the call coming back from the receptionist to display something like "123 (External caller)" so the receptionist knows the external caller was calling for Bob Smith at extension 123 and can say something like "Im sorry Bob Smith isnt available would you like his VM?" instead of having to ask "who where you trying to reach again?"
I am trying to change the displayed information when a call is routed back to the receptionist. Currently if a call comes in and the receptionist answers (Yealink T46S with extension 100) and transfers it to an extension (in this example we will use extension 123), if no one answers it rings back to the receptionist. I would like the call coming back from the receptionist to display something like "123 (External caller)" so the receptionist knows the external caller was calling for Bob Smith at extension 123 and can say something like "Im sorry Bob Smith isnt available would you like his VM?" instead of having to ask "who where you trying to reach again?"