Call Skype User with account name only

Discussion in '3CX Phone System - General' started by linking13, Jun 4, 2013.

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  1. linking13

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    I've installed and configured correctly the Skype Gateway and in inbound works great. Now I try to generate a call to a skype user without a number, only to the skype account but I can't use my desk phone (doesn't accept letter) Myphone directly (doesn't accept letter too) Myphone Outlook integration (strip letter so PBX replace the call with UNK as bolded in the log below).

    The only way to make a call to a skype user is via Web API http://<pbx>:5000/ivr/PbxAPI.aspx?func=make_call&from=<ext>&to=<dest>&pin=<pin_ext>

    How can I instruct a smart user to generate a call to a Skype user from his extension without use "difficult" function like an URL via browser?

    04-giu-2013 10:49:18.615 Leg L:223.1[Ivr] is terminated: Cause: BYE from PBX
    04-giu-2013 10:49:18.615 [CM503008]: Call(C:223): Call is terminated
    04-giu-2013 10:49:18.615 Leg L:223.2[Extn] is terminated: Cause: BYE from 192.168.0.50:5060
    04-giu-2013 10:49:15.245 Leg L:223.3[Line:10008>>unk] is terminated: Cause: 200 OK/INVITE from 192.168.0.7:6060
    04-giu-2013 10:49:15.243 L:223.2[Extn] failed to reach Line:10008>>unk, reason User Requested
    04-giu-2013 10:49:15.243 Call to T:Line:10008>>unk@[Dev:sip:10008@192.168.0.7:6060;rinstance=163e79dd8e4e0760] from L:223.2[Extn] failed, cause: Cause: 200 OK/INVITE from 192.168.0.7:6060
    04-giu-2013 10:49:15.243 [CM503003]: Call(C:223): Call to <sip:unk@192.168.0.7:6060> has failed; Cause: 200 OK/INVITE from 192.168.0.7:6060
    04-giu-2013 10:49:11.335 [CM505002]: Gateway:[Skype LNK] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXSkypeGateway 2.0.9919.0] PBX contact: [sip:10008@192.168.0.6:5060]
    04-giu-2013 10:49:11.178 [CM503025]: Call(C:223): Calling T:Line:10008>>unk@[Dev:sip:10008@192.168.0.7:6060;rinstance=163e79dd8e4e0760] for L:223.2[Extn]
    04-giu-2013 10:49:11.124 [CM503027]: Call(C:223): From: Extn:224 ("MakeCall" <sip:MakeCall@127.0.0.1:5060>) to T:Line:10008>>unk@[Dev:sip:10008@192.168.0.7:6060;rinstance=163e79dd8e4e0760]
    04-giu-2013 10:49:11.124 [CM503004]: Call(C:223): Route 1: from L:223.2[Extn] to T:Line:10008>>unk@[Dev:sip:10008@192.168.0.7:6060;rinstance=163e79dd8e4e0760]
    04-giu-2013 10:49:11.124 Line limit check: Current # of calls for line Lc:10008(@Skype LNK[<sip:10008@192.168.0.7:6060>]) is 0; limit is 1
    04-giu-2013 10:49:11.124 Call(C:223): Call from Extn:224 to unk matches outbound rule 'Skype Linking'
    04-giu-2013 10:49:10.553 [CM503007]: Call(C:223): Extn:224 has joined, contact <sip:224@192.168.0.50:5060>
    04-giu-2013 10:49:10.553 [CM503007]: Call(C:223): Ivr:MakeCall has joined, contact <sip:MakeCall@127.0.0.1:40600>
    04-giu-2013 10:49:10.549 L:223.2[Extn] has joined to L:223.1[Ivr]
    04-giu-2013 10:48:52.743 Currently active calls - 1: [223]
    04-giu-2013 10:48:51.827 [CM503025]: Call(C:223): Calling T:Extn:224@[Dev:sip:224@192.168.0.50:5060] for L:223.1[Ivr]
    04-giu-2013 10:48:51.775 [CM503027]: Call(C:223): From: Ivr:MakeCall ("MakeCall" <sip:MakeCall@127.0.0.1:5060>) to T:Extn:224@[Dev:sip:224@192.168.0.50:5060]
    04-giu-2013 10:48:51.775 [CM503004]: Call(C:223): Route 1: from L:223.1[Ivr] to T:Extn:224@[Dev:sip:224@192.168.0.50:5060]
    04-giu-2013 10:48:51.775 [CM503001]: Call(C:223): Incoming call from Ivr:MakeCall to "Catty" <sip:224@127.0.0.1:5060>
     
  2. leejor

    leejor Well-Known Member

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    This has been dealt with in the past, if you do a search of the forum.

    You will have to create some outbound rules, one per Skype name. As long as there is no conflict with other outbound rules (or other numbers on the PBX), you can use just about anything.

    Example... dial 123, strip off 3 digits, prepend johndoe, send out on Skype trunk
     
  3. linking13

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    This is a nightmare... I prefer to use the 3CX SoftPhone with a generic outbound rule for skype.

    What I doesn't understand is why on 3CX Myphone aren't accepted the letter that is the more simple thing to do.
     
  4. leejor

    leejor Well-Known Member

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    Possibly, because the 3CX Skype Gateway is no longer "officially" supported.
     
  5. complex1

    complex1 Active Member

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    Just create an Outbound Rule named “Skype”
    Setup the prefix like a,b,c,d,e, till z
    Route it to your Skype Gateway, Strip Digits “0”, nothing to Prepend

    Then use 3CX MyPhone to dial another Skype user by typing “skype:username” in the number area. (without “”)

    If you want to know more, please search the forum. ;)
     
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  6. linking13

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    perfetct, what I need. Thank you very much

    The problem was thet my research on forum (via search on site) dousn.t return to me any reult, probably because I'm not a good "searcher"
     
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