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Alex92

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Dear 3CX community,

My organisation is currently using 3CX (Pro Edition) as a VoIP solution for our offices and would like to use it to run our call centre as well.

My question is - after an agent has answered a call from the queue, upon its completion, are they able to give a code/tag to categorise the call and/or add notes? Is this information then saved and can it be reported on?

Any help would be much appreciated - I have several more specific queries about 3CX's capabilities as a call centre solution and would love to speak to other businesses or 3CX staff that could assist me with this.

Kind Regards,
Alex
 
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