Call Transfer Failure 3CX V11

Discussion in '3CX Phone System - General' started by odf, May 16, 2013.

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  1. odf

    odf

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    After doing the upgrade from version 10 to version 11 are showing failures to transfer calls between extensions, rings and when they answer the call hangs.
    EJ: When the operator answers, go to the menu, it transfers well to a first extension and it works fine, but when this first transferred to a second extension in the time to answer the call hangs.
     
  2. kevin

    kevin Member

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    @odf

    This functionality is known to be 100% working. If you have access to 3CX Support, you can open a support ticket so we can investigate your issue.
     
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  3. cobaltit

    cobaltit Active Member

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    odf,

    One other thing I would check is if your firmware is up to date (certain firmware levels are tested with certain versions of 3CX) and then make sure you have re-provisioned the phones to incorporate any possible changes to the templates.
     
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  4. ian.watts

    ian.watts Active Member

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    I have found quirks after running upgrades.. from 8 through 11. I usually end up changing settings and back to make sure it is set the way I want it to work.

    Same for extension rule behavior.

    It's like other apps in Windows.. just make a change, apply, change back, apply. Sounds dumb, but makes the unexpected issue go away.
     
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