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Hi,
We are running 3CX Phone system V12, and using the Gigaset N510 IP PRO.
When an outside is connected to person A evertything goes well.
The problem occurs when person A is internal atendant transfering the call to person B. They can hear eachother, but when the person A is actually transfering the call to person B the call is going directly to voicemail.
The log file:
11-Mar-2015 10:14:58.809 Leg L:736.3[Extn] is terminated: Cause: BYE from xxx.xxx.xxx.xxx:xxxx
11-Mar-2015 10:14:58.578 [CM503007]: Call(C:736): VMail:999 has joined, contact <sip:[email protected]:40600>
11-Mar-2015 10:14:58.570 L:736.5[VMail] has joined to L:736.2[Line:10000>>085XXXXXXX]
11-Mar-2015 10:14:58.372 [CM503025]: Call(C:736): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=3dd958014a3c158d] for L:736.2[Line:10000>>085XXXXXXX]
11-Mar-2015 10:14:58.364 Leg L:736.4[Extn] is terminated: Cause: 486 Busy Here/INVITE from xxx.xxx.xxx.xxx:xxxx
11-Mar-2015 10:14:58.361 [CM503005]: Call(C:736): Forwarding: T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=3dd958014a3c158d]
11-Mar-2015 10:14:58.361 L:736.2[Line:10000>>085XXXXXXX] forwards call from Extn:103 to VMail:999 based on rule Fwd[Available/Busy]
11-Mar-2015 10:14:58.361 L:736.2[Line:10000>>085XXXXXXX] failed to reach Extn:103, reason Busy
(the X's are numbers of course)
Is there anyone who probably knows a solution to this?
Thanks in advance,
Kind regards,
Remco Verbiest
Servicenet ITF
Terneuzen, The Netherlands.
We are running 3CX Phone system V12, and using the Gigaset N510 IP PRO.
When an outside is connected to person A evertything goes well.
The problem occurs when person A is internal atendant transfering the call to person B. They can hear eachother, but when the person A is actually transfering the call to person B the call is going directly to voicemail.
The log file:
11-Mar-2015 10:14:58.809 Leg L:736.3[Extn] is terminated: Cause: BYE from xxx.xxx.xxx.xxx:xxxx
11-Mar-2015 10:14:58.578 [CM503007]: Call(C:736): VMail:999 has joined, contact <sip:[email protected]:40600>
11-Mar-2015 10:14:58.570 L:736.5[VMail] has joined to L:736.2[Line:10000>>085XXXXXXX]
11-Mar-2015 10:14:58.372 [CM503025]: Call(C:736): Calling T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=3dd958014a3c158d] for L:736.2[Line:10000>>085XXXXXXX]
11-Mar-2015 10:14:58.364 Leg L:736.4[Extn] is terminated: Cause: 486 Busy Here/INVITE from xxx.xxx.xxx.xxx:xxxx
11-Mar-2015 10:14:58.361 [CM503005]: Call(C:736): Forwarding: T:VMail:999@[Dev:sip:[email protected]:40600;rinstance=3dd958014a3c158d]
11-Mar-2015 10:14:58.361 L:736.2[Line:10000>>085XXXXXXX] forwards call from Extn:103 to VMail:999 based on rule Fwd[Available/Busy]
11-Mar-2015 10:14:58.361 L:736.2[Line:10000>>085XXXXXXX] failed to reach Extn:103, reason Busy
(the X's are numbers of course)
Is there anyone who probably knows a solution to this?
Thanks in advance,
Kind regards,
Remco Verbiest
Servicenet ITF
Terneuzen, The Netherlands.