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call transfer on analog phone

Discussion in '3CX Phone System - General' started by theradioman, Aug 10, 2010.

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  1. theradioman

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    I have a gxw4008 with 8 analog phones connected. I am running ver9 sp1 and everything is working except I cannot figure out how to transfer a call to another extension. Everything I read talks about VOIP phones with a transfer button anybody know how to do it? thanks for any help.
     
  2. leejor

    leejor Well-Known Member

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    Usually, it is just a hook switch flash, second dial tone, dial number, then wait for party to answer, announce call and hang up. Once the call is ringing you may be able to just hang up, unannounced transfer. All of this can depend on the options of your particular ATA.
     
  3. theradioman

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    This worked great thanks for the reply.
     
  4. HJK

    HJK

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    what do you have to do if you are using a wireless Siemens Gigaset analog (DECT) phone?
    on that phone we can't do a hook flash, we just have a green button for picking up a call and a red button to end the call

    Hope someone can help us with that
     
  5. LeonidasG

    LeonidasG Support Team
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    Unfortunately 3CX does not provide any special Dial Codes for Transferring in such cases.
    The Handset it's self would have to support hook flash or have a transfer button.
     
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  6. leejor

    leejor Well-Known Member

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    Most , if not all, of the DECT phones I've come across recently do have a flash key (in North America) or a recall button (in Europe and other locations). It is sometimes shared with other keys not used when a call is in progress. I suppose that a few basic, or older models, may have omitted that feature.
     
  7. mcbsys

    mcbsys New Member

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    I have a CRM program connected to an analog line. I wanted to auto-dial the phone, then transfer the call to my desk phone. I found that the "!" can be used as a modem command to generate a hook-flash:

    http://www.zoltrix.com/support_html/modem/USEMODEM.HTM

    So I added a dial suffix to the CRM's auto-dial function to transfer the call through 3CX. A suffix of "!,20#!" transfers to extension 20.
     
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