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call transfer to outside number

Discussion in '3CX Phone System - General' started by regfixit, Mar 9, 2008.

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  1. regfixit

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    I have set up auto-attendant with options to leave VM or forward to my mobile. To forward to mobile I created an extension code and set it up to forward all calls to outsider number = my mobile.
    If I call the dummy extension from another phone it connects to my mobile OK.
    If I select the option from auto-attendant I get voice message "Call transfer failed". In my log I see message:
    16:27:52.724 Call::RouteFailed [CM503014]: Call(35): Attempt to reach [sip:42@127.0.0.1] failed. Reason: Not Registered
    16:27:52.568 Call::RouteFailed [CM503014]: Call(35): Attempt to reach [sip:42@127.0.0.1] failed. Reason: Not Registered
    16:27:52.568 CallCtrl::eek:nSelectRouteReq [CM503015]: Call(35): Target is not registered: Ext:Ext.42
    16:27:52.568 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:42@127.0.0.1]

    So it seems that the auto-attendant forward to extension does not work if the extension is not registered, even if a forward all calls (or forward when not registered) rule is in place for the relevant extension.

    Is there any fix for this ?
     
  2. Philco

    Philco Member

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    Hi regfixit, well first of all ensure your VOIP provider (if your using one) can handle blind transfers, also ensure that your outbound rules are not operating on extensions and preventing the call beng forwarded out. There are ways round this.

    Have a look at this thread.

    http://www.3cx.com/forums/transfers-to-outside-number-fails-if-phone-unregistered-v5-4332-15.html#p20373

    Phil
     
  3. regfixit

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    Thanks very much Philco.
    I created a new outbound rule that used a prefix instead of extenstion range and that now works.
    Thanks for your help.
     
  4. Philco

    Philco Member

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    Great..

    Phil
     
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