• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Call Transfer with Aastra MBU-400?

Status
Not open for further replies.

technology5

Joined
Nov 16, 2009
Messages
4
Reaction score
0
I have a Aastra MBU-400 configured on a 3CX system but can't figure out how to perform a call transfer. Anyone know?
 
You can either use the myphone application or you should be able to follow these instructions from Aastra;

You can transfer calls from your handset to other handsets registered with the same
gateway, or to other destinations on the VoIP or landline network.
Transferring to another Handset
You may want to transfer an active call to another headset connected to the same
gateway.

To transfer a call to another handset through the intercom system do the following.
1. During an active call, press the Hold softkey.
2. Press the Options softkey.
3. Select Intercom, and press OK
4. Select a handset to transfer the active call to, and press OK
5. When the other handset answers, press Options.
6. Select Transfer and press OK to transfer the call.

Transferring to a VoIP or Landline:
You may want to transfer an active call to another number outside of your gateway.
To transfer a call to a number you enter do the following.
1. During an active call, press the Hold softkey.
2. Press the Options softkey.
3. Select Transfer, and press OK
4. Enter the number to transfer the call to.
5. Press the green key to connect the call on hold to the number you entered.

Transferring to a Contacts List Number:
You may want to transfer an active call to a number in your Contacts List.
To transfer a call to a number in your Contacts List do the following.
1. During an active call, press the Hold softkey.
2. Press the Options softkey.
3. Select Transfer, and press OK
4. Press the Contacts softkey.
5. Scroll through the contacts list and select the number you want, then press the
Select softkey.
6. Press the green key to connect the call to the contact you selected.
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.