Call Transfer work for certain extensions

Discussion in '3CX Phone System - General' started by Warren.Bedser, Nov 17, 2011.

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  1. Warren.Bedser

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    Hi there

    I have a weird problem at one of my clients and hopefully someone can give me some insight to why and how I can fix it...

    All the phones are Yealink T20 or T22 phones. When I call them, ext 16 (T20) answers she can transfer me to ext 12 (T22) without a problem, but if ext 13 (T20) or ext 11 (T22) and they try transfer me to ext 12 it doesnt transfer, i get hold music and then the connection ends. But if ext 13 or 11 transfer me to ext 16, i am able to be transferred and then ext 16 can transfer me to ext 12. I know this might sound a little confusing but this is what makes it so weird. Why would only extension 16 be able to transfer calls to 12 and not the others???

    Your help will be greatly appreciated

    Thank you

    Warren
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Hi Warren

    Could you please provide PBX logs or any information requested in http://www.3cx.com/forums/forum-rules-read-to-get-answers-93.html?

    Thanks
     
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  3. Warren.Bedser

    Joined:
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    Hi there

    Typical Murhpy's law, when you want to test the problem never happens. I have tried testing this morning and it worked but i will still post the log file, maybe there is something else... I will test again just now and hopefully the problem will occur again.


    Code:
    08:47:53.513  [CM503008]: Call(192): Call is terminated
    08:47:10.092  [MS105000] C:193.2: No RTP packets were received:remoteAddr=10.10.10.190:11780,extAddr=0.0.0.0:0,localAddr=10.10.10.8:7246
    08:47:09.842  [MS210005] C:192.6:Answer provided. Connection(proxy mode):10.10.10.8:7248(7249)
    08:47:09.842  [MS210001] C:192.1:Answer received. RTP connection[unsecure]: 196.38.164.132:12502(12503)
    08:47:09.842  Remote SDP is set for legC:192.1
    08:47:09.748  [CM503007]: Call(192): Device joined: sip:12@10.10.10.190:5062
    08:47:09.748  [MS210004] C:192.1:Offer provided. Connection(proxy mode): 196.209.238.151:9010(9011)
    08:47:09.733  [MS210000] C:192.6:Offer received. RTP connection: 10.10.10.190:11782(11783)
    08:47:09.733  Remote SDP is set for legC:192.6
    08:47:09.733  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:47:09.733  [CM503002]: Call(192): Alerting sip:12@10.10.10.190:5062
    08:47:09.717  [CM503008]: Call(193): Call is terminated
    08:47:09.592  [CM503025]: Call(192): Calling @[Dev:sip:12@10.10.10.190:5062]
    08:47:09.529  Relpaces: 725619f672c2a01e479e4c6e69abee7d@10.10.10.191;to-tag=8200f601;from-tag=2303d87d
    08:47:09.529  Refer: from=<sip:10@10.10.10.8>;tag=7748a13e; to="Incoming call:MAS:0119023748"<sip:0119023748@10.10.10.8:5060>;tag=47681b00; RefTo=<sip:12@10.10.10.8?Replaces=725619f672c2a01e479e4c6e69abee7d%4010.10.10.191%3Bto-tag%3D8200f601%3Bfrom-tag%3D2303d87d>
    08:47:09.233  [MS210003] C:193.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7244(7245)
    08:47:09.233  [MS210001] C:193.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11780(11781)
    08:47:09.233  Remote SDP is set for legC:193.2
    08:47:09.014  [MS210002] C:193.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7246(7247)
    08:47:09.014  [MS210000] C:193.1:Offer received. RTP connection: 0.0.0.0:60002(60003)
    08:47:09.014  Remote SDP is set for legC:193.1
    08:47:07.358  Session 71474 of leg C:193.1 is confirmed
    08:47:07.092  [CM503007]: Call(193): Device joined: sip:12@10.10.10.190:5062
    08:47:07.076  [CM503007]: Call(193): Device joined: sip:10@10.10.10.191:5060
    08:47:07.076  [MS210007] C:193.1:Answer provided. Connection(by pass mode): 10.10.10.190:11780(11781)
    08:47:07.076  [MS210001] C:193.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11780(11781)
    08:47:07.076  Remote SDP is set for legC:193.2
    08:47:05.764  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:47:05.764  [CM503002]: Call(193): Alerting sip:12@10.10.10.190:5062
    08:47:05.420  [CM503025]: Call(193): Calling Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:47:05.420  [MS210006] C:193.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    08:47:05.373  [CM503004]: Call(193): Route 1: Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:47:05.373  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    08:47:05.373  [MS210000] C:193.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    08:47:05.373  Remote SDP is set for legC:193.1
    08:47:05.373  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:47:05.358  [CM503001]: Call(193): Incoming call from Ext.10 to <sip:12@10.10.10.8>
    08:47:05.358  [CM500002]: Info on incoming INVITE:
      INVITE sip:12@10.10.10.8 SIP/2.0
      Via: SIP/2.0/UDP 10.10.10.191:5060;rport=5060;branch=z9hG4bK6809528bb6
      Max-Forwards: 70
      Contact: <sip:10@10.10.10.191:5060>
      To: <sip:12@10.10.10.8>
      From: "Sanele"<sip:10@10.10.10.8>;tag=2303d87d
      Call-ID: 725619f672c2a01e479e4c6e69abee7d@10.10.10.191
      CSeq: 2 INVITE
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c04d6906900:04812316cf07f79e4a6e93b77d0396d1",response="daf23927f755310c3ba7f8d9d70f139c",uri="sip:12@10.10.10.8",algorithm=MD5
      Supported: replaces
      User-Agent: CM5K-PHONE  (803060)
      Allow-Events: talk, hold, conference
      Content-Length: 0
      
    08:47:03.233  [MS210005] C:192.4:Answer provided. Connection(proxy mode):10.10.10.8:7240(7241)
    08:47:03.233  [MS210001] C:192.1:Answer received. RTP connection[unsecure]: 196.38.164.132:12502(12503)
    08:47:03.233  Remote SDP is set for legC:192.1
    08:47:03.092  [MS210002] C:192.1:Offer provided. Connection(transcoding mode): 196.209.238.151:9010(9011)
    08:47:03.092  [MS210000] C:192.4:Offer received. RTP connection: 0.0.0.0:60000(60001)
    08:47:03.092  Remote SDP is set for legC:192.4
    08:46:58.608  [CM503003]: Call(192): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    08:46:58.483  Session 71445 of leg C:192.1 is confirmed
    08:46:58.483  [CM503003]: Call(192): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:46:58.467  [CM503003]: Call(192): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    08:46:58.373  [CM503007]: Call(192): Device joined: sip:10@10.10.10.191:5060
    08:46:58.358  [CM503007]: Call(192): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    08:46:58.358  [MS210005] C:192.1:Answer provided. Connection(proxy mode):196.209.238.151:9010(9011)
    08:46:58.358  [MS210001] C:192.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    08:46:58.358  Remote SDP is set for legC:192.4
    08:46:49.749  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    08:46:49.749  [CM503002]: Call(192): Alerting sip:11@10.10.10.200:5062
    08:46:49.577  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    08:46:49.577  [CM503002]: Call(192): Alerting sip:16@10.10.10.176:5062
    08:46:49.545  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:46:49.545  [CM503002]: Call(192): Alerting sip:10@10.10.10.191:5060
    08:46:49.483  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    08:46:49.483  [CM503002]: Call(192): Alerting sip:13@10.10.10.183:5062
    08:46:49.280  [CM503025]: Call(192): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    08:46:49.264  [MS210004] C:192.5:Offer provided. Connection(proxy mode): 10.10.10.8:7242(7243)
    08:46:49.264  [CM503025]: Call(192): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    08:46:49.264  [MS210004] C:192.4:Offer provided. Connection(proxy mode): 10.10.10.8:7240(7241)
    08:46:49.264  [CM503025]: Call(192): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    08:46:49.249  [MS210004] C:192.3:Offer provided. Connection(proxy mode): 10.10.10.8:7238(7239)
    08:46:49.249  [CM503025]: Call(192): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    08:46:49.249  [MS210004] C:192.2:Offer provided. Connection(proxy mode): 10.10.10.8:7236(7237)
    08:46:49.202  [CM503004]: Call(192): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    08:46:49.202  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    08:46:49.202  [MS210000] C:192.1:Offer received. RTP connection: 196.38.164.132:12502(12503)
    08:46:49.202  Remote SDP is set for legC:192.1
    08:46:49.202  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    08:46:49.186  [CM503001]: Call(192): Incoming call from 0119023748@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    08:46:49.124  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    08:46:49.124  Looking for inbound target: called=0875500600; caller=0119023748
    08:46:49.124  [CM500002]: Info on incoming INVITE:
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK4cca9b82;rport=5060
      Max-Forwards: 70
      Contact: <sip:0119023748@196.38.164.132:5060>
      To: <sip:0875500600@196.209.238.151>
      From: "0119023748"<sip:0119023748@196.38.164.132>;tag=as6ceb20ed
      Call-ID: 2a5f26373bf4b94564a3ba72766b3c8b@196.38.164.132:5060
      CSeq: 102 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Date: Fri, 18 Nov 2011 06:46:49 GMT
      Supported: replaces, timer
      User-Agent: SwitchTelecom
      Content-Length: 0
      
    08:46:16.890  [CM503008]: Call(190): Call is terminated
    08:45:37.250  [MS105000] C:191.2: No RTP packets were received:remoteAddr=10.10.10.190:11798,extAddr=0.0.0.0:0,localAddr=10.10.10.8:7232
    08:45:36.047  [MS210005] C:190.6:Answer provided. Connection(proxy mode):10.10.10.8:7234(7235)
    08:45:36.047  [MS210001] C:190.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18552(18553)
    08:45:36.047  Remote SDP is set for legC:190.1
    08:45:35.937  [CM503007]: Call(190): Device joined: sip:12@10.10.10.190:5062
    08:45:35.937  [MS210004] C:190.1:Offer provided. Connection(proxy mode): 196.209.238.151:9008(9009)
    08:45:35.937  [MS210000] C:190.6:Offer received. RTP connection: 10.10.10.190:11800(11801)
    08:45:35.937  Remote SDP is set for legC:190.6
    08:45:35.937  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:45:35.937  [CM503002]: Call(190): Alerting sip:12@10.10.10.190:5062
    08:45:35.922  [CM503008]: Call(191): Call is terminated
    08:45:35.797  [CM503025]: Call(190): Calling @[Dev:sip:12@10.10.10.190:5062]
    08:45:35.734  Relpaces: 0eee969a51e1601e236d7b9168cb7ec2@10.10.10.191;to-tag=211b7f3b;from-tag=31e9dbff
    08:45:35.734  Refer: from=<sip:10@10.10.10.8>;tag=0257348e; to="Incoming call:MAS:0828765001"<sip:0828765001@10.10.10.8:5060>;tag=bb38453e; RefTo=<sip:12@10.10.10.8?Replaces=0eee969a51e1601e236d7b9168cb7ec2%4010.10.10.191%3Bto-tag%3D211b7f3b%3Bfrom-tag%3D31e9dbff>
    08:45:35.453  [MS210003] C:191.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7230(7231)
    08:45:35.453  [MS210001] C:191.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11798(11799)
    08:45:35.438  Remote SDP is set for legC:191.2
    08:45:35.297  [MS210002] C:191.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7232(7233)
    08:45:35.125  [MS210000] C:191.1:Offer received. RTP connection: 0.0.0.0:60002(60003)
    08:45:35.125  Remote SDP is set for legC:191.1
    08:45:33.781  Session 71425 of leg C:191.1 is confirmed
    08:45:33.531  [CM503007]: Call(191): Device joined: sip:12@10.10.10.190:5062
    08:45:33.531  [CM503007]: Call(191): Device joined: sip:10@10.10.10.191:5060
    08:45:33.516  [MS210007] C:191.1:Answer provided. Connection(by pass mode): 10.10.10.190:11798(11799)
    08:45:33.516  [MS210001] C:191.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11798(11799)
    08:45:33.516  Remote SDP is set for legC:191.2
    08:45:29.484  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:45:29.484  [CM503002]: Call(191): Alerting sip:12@10.10.10.190:5062
    08:45:29.109  [CM503025]: Call(191): Calling Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:45:29.109  [MS210006] C:191.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    08:45:29.063  [CM503004]: Call(191): Route 1: Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:45:29.063  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    08:45:29.063  [MS210000] C:191.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    08:45:29.063  Remote SDP is set for legC:191.1
    08:45:29.063  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:45:29.047  [CM503001]: Call(191): Incoming call from Ext.10 to <sip:12@10.10.10.8>
    08:45:29.047  [CM500002]: Info on incoming INVITE:
      INVITE sip:12@10.10.10.8 SIP/2.0
      Via: SIP/2.0/UDP 10.10.10.191:5060;rport=5060;branch=z9hG4bK8d42758c71
      Max-Forwards: 70
      Contact: <sip:10@10.10.10.191:5060>
      To: <sip:12@10.10.10.8>
      From: "Sanele"<sip:10@10.10.10.8>;tag=31e9dbff
      Call-ID: 0eee969a51e1601e236d7b9168cb7ec2@10.10.10.191
      CSeq: 2 INVITE
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c04d6900812:d31cc77091d377ae302760b649d8d9b9",response="6a1bcf6855ada1291504f01174c65f9d",uri="sip:12@10.10.10.8",algorithm=MD5
      Supported: replaces
      User-Agent: CM5K-PHONE  (803060)
      Allow-Events: talk, hold, conference
      Content-Length: 0
      
    08:45:26.172  [MS210005] C:190.4:Answer provided. Connection(proxy mode):10.10.10.8:7226(7227)
    08:45:26.172  [MS210001] C:190.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18552(18553)
    08:45:26.172  Remote SDP is set for legC:190.1
    08:45:26.047  [MS210002] C:190.1:Offer provided. Connection(transcoding mode): 196.209.238.151:9008(9009)
    08:45:26.047  [MS210000] C:190.4:Offer received. RTP connection: 0.0.0.0:60000(60001)
    08:45:26.031  Remote SDP is set for legC:190.4
    08:44:59.391  Session 71406 of leg C:190.1 is confirmed
    08:44:59.376  [CM503003]: Call(190): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:44:59.376  [CM503003]: Call(190): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    08:44:59.360  [CM503003]: Call(190): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    08:44:59.251  [CM503007]: Call(190): Device joined: sip:10@10.10.10.191:5060
    08:44:59.251  [CM503007]: Call(190): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    08:44:59.251  [MS210005] C:190.1:Answer provided. Connection(proxy mode):196.209.238.151:9008(9009)
    08:44:59.251  [MS210001] C:190.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    08:44:59.251  Remote SDP is set for legC:190.4
    08:44:48.095  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    08:44:48.095  [CM503002]: Call(190): Alerting sip:11@10.10.10.200:5062
    08:44:48.048  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:44:48.048  [CM503002]: Call(190): Alerting sip:10@10.10.10.191:5060
    08:44:48.048  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    08:44:48.048  [CM503002]: Call(190): Alerting sip:13@10.10.10.183:5062
    08:44:47.985  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    08:44:47.985  [CM503002]: Call(190): Alerting sip:16@10.10.10.176:5062
    08:44:47.798  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    08:44:47.782  [MS210004] C:190.5:Offer provided. Connection(proxy mode): 10.10.10.8:7228(7229)
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    08:44:47.782  [MS210004] C:190.4:Offer provided. Connection(proxy mode): 10.10.10.8:7226(7227)
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    08:44:47.767  [MS210004] C:190.3:Offer provided. Connection(proxy mode): 10.10.10.8:7224(7225)
    08:44:47.767  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    08:44:47.767  [MS210004] C:190.2:Offer provided. Connection(proxy mode): 10.10.10.8:7222(7223)
    08:44:47.720  [CM503004]: Call(190): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    08:44:47.720  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    08:44:47.720  [MS210000] C:190.1:Offer received. RTP connection: 196.38.164.132:18552(18553)
    08:44:47.720  Remote SDP is set for legC:190.1
    08:44:47.720  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    08:44:47.704  [CM503001]: Call(190): Incoming call from 0828765001@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    08:44:47.642  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    08:44:47.642  Looking for inbound target: called=0875500600; caller=0828765001
    08:44:47.626  [CM500002]: Info on incoming INVITE:
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK5cb1c5ed;rport=5060
      Max-Forwards: 70
      Contact: <sip:0828765001@196.38.164.132:5060>
      To: <sip:0875500600@196.209.238.151>
      From: "0828765001"<sip:0828765001@196.38.164.132>;tag=as7c03d77a
      Call-ID: 0ddb9c7a575b8bb74ce6c3d2323b739e@196.38.164.132:5060
      CSeq: 102 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Date: Fri, 18 Nov 2011 06:44:47 GMT
      Supported: replaces, timer
      User-Agent: SwitchTelecom
      Content-Length: 0
      
    08:45:36.047  [MS210005] C:190.6:Answer provided. Connection(proxy mode):10.10.10.8:7234(7235)
    08:45:36.047  Remote SDP is set for legC:190.1
    08:45:35.937  [MS210004] C:190.1:Offer provided. Connection(proxy mode): 196.209.238.151:9008(9009)
    08:45:35.937  Remote SDP is set for legC:190.6
    08:45:35.937  [CM503002]: Call(190): Alerting sip:12@10.10.10.190:5062
    08:45:35.797  [CM503025]: Call(190): Calling @[Dev:sip:12@10.10.10.190:5062]
    08:45:35.734  Refer: from=<sip:10@10.10.10.8>;tag=0257348e; to="Incoming call:MAS:0828765001"<sip:0828765001@10.10.10.8:5060>;tag=bb38453e; RefTo=<sip:12@10.10.10.8?Replaces=0eee969a51e1601e236d7b9168cb7ec2%4010.10.10.191%3Bto-tag%3D211b7f3b%3Bfrom-tag%3D31e9dbff>
    08:45:35.453  [MS210001] C:191.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11798(11799)
    08:45:35.297  [MS210002] C:191.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7232(7233)
    08:45:35.125  Remote SDP is set for legC:191.1
    08:45:33.531  [CM503007]: Call(191): Device joined: sip:12@10.10.10.190:5062
    08:45:33.516  [MS210007] C:191.1:Answer provided. Connection(by pass mode): 10.10.10.190:11798(11799)
    08:45:33.516  Remote SDP is set for legC:191.2
    08:45:29.484  [CM503002]: Call(191): Alerting sip:12@10.10.10.190:5062
    08:45:29.109  [MS210006] C:191.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    08:45:29.063  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    08:45:29.063  Remote SDP is set for legC:191.1
    08:45:29.047  [CM503001]: Call(191): Incoming call from Ext.10 to <sip:12@10.10.10.8>
      INVITE sip:12@10.10.10.8 SIP/2.0
      Max-Forwards: 70
      To: <sip:12@10.10.10.8>
      Call-ID: 0eee969a51e1601e236d7b9168cb7ec2@10.10.10.191
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Supported: replaces
      Allow-Events: talk, hold, conference
      
    08:45:26.172  [MS210001] C:190.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18552(18553)
    08:45:26.047  [MS210002] C:190.1:Offer provided. Connection(transcoding mode): 196.209.238.151:9008(9009)
    08:45:26.031  Remote SDP is set for legC:190.4
    08:44:59.376  [CM503003]: Call(190): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:44:59.360  [CM503003]: Call(190): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    08:44:59.251  [CM503007]: Call(190): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    08:44:59.251  [MS210001] C:190.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    08:44:48.095  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    08:44:47.985  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    08:44:47.798  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    08:44:47.767  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    08:44:47.720  [CM503004]: Call(190): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    08:44:47.720  [MS210000] C:190.1:Offer received. RTP connection: 196.38.164.132:18552(18553)
    08:44:47.720  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    08:44:47.642  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    08:44:47.626  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK5cb1c5ed;rport=5060
      Contact: <sip:0828765001@196.38.164.132:5060>
      From: "0828765001"<sip:0828765001@196.38.164.132>;tag=as7c03d77a
      CSeq: 102 INVITE
      Date: Fri, 18 Nov 2011 06:44:47 GMT
      User-Agent: SwitchTelecom
      
    08:44:59.376  [CM503003]: Call(190): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:44:59.360  [CM503003]: Call(190): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    08:44:59.251  [CM503007]: Call(190): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    08:44:59.251  [MS210001] C:190.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    08:44:48.095  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    08:44:47.985  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    08:44:47.798  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    08:44:47.767  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    08:44:47.720  [CM503004]: Call(190): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    08:44:47.720  [MS210000] C:190.1:Offer received. RTP connection: 196.38.164.132:18552(18553)
    08:44:47.720  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    08:44:47.642  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    08:44:47.626  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK5cb1c5ed;rport=5060
      Contact: <sip:0828765001@196.38.164.132:5060>
      From: "0828765001"<sip:0828765001@196.38.164.132>;tag=as7c03d77a
      CSeq: 102 INVITE
      Date: Fri, 18 Nov 2011 06:44:47 GMT
      User-Agent: SwitchTelecom
      
    08:43:49.221  [CM503003]: Call(189): Call to sip:10@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.191:5060
    08:43:49.158  [CM503003]: Call(189): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:43:49.033  [CM503007]: Call(189): Device joined: sip:16@10.10.10.176:5062
    08:43:49.018  [MS210005] C:189.1:Answer provided. Connection(proxy mode):196.209.238.151:9006(9007)
    08:43:49.018  Remote SDP is set for legC:189.2
    08:43:45.111  [CM503002]: Call(189): Alerting sip:11@10.10.10.200:5062
    08:43:45.049  [CM503002]: Call(189): Alerting sip:13@10.10.10.183:5062
    08:43:45.002  [CM503002]: Call(189): Alerting sip:10@10.10.10.191:5060
    08:43:44.940  [CM503002]: Call(189): Alerting sip:16@10.10.10.176:5062
    08:43:44.721  [MS210004] C:189.5:Offer provided. Connection(proxy mode): 10.10.10.8:7220(7221)
    08:43:44.721  [MS210004] C:189.4:Offer provided. Connection(proxy mode): 10.10.10.8:7218(7219)
    08:43:44.705  [MS210004] C:189.3:Offer provided. Connection(proxy mode): 10.10.10.8:7216(7217)
    08:43:44.705  [MS210004] C:189.2:Offer provided. Connection(proxy mode): 10.10.10.8:7214(7215)
    08:43:44.658  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    08:43:44.658  Remote SDP is set for legC:189.1
    08:43:44.643  [CM503001]: Call(189): Incoming call from 0828765001@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    08:43:44.565  Looking for inbound target: called=0875500600; caller=0828765001
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Max-Forwards: 70
      To: <sip:0875500600@196.209.238.151>
      Call-ID: 6841a5037c0fff2279d680491c5ac754@196.38.164.132:5060
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Supported: replaces, timer
      Content-Length: 0
    08:39:59.975  [CM503008]: Call(188): Call is terminated
    08:37:46.384  Session 71282 of leg C:188.1 is confirmed
    08:39:59.975  [CM503008]: Call(188): Call is terminated
    08:37:46.384  Session 71282 of leg C:188.1 is confirmed
    08:37:46.368  [CM503003]: Call(188): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:37:46.322  [CM503007]: Call(188): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    
    Thanks

    Warren
     
  4. Warren.Bedser

    Joined:
    Nov 17, 2011
    Messages:
    9
    Likes Received:
    0
    Hi All,

    Ok I finally got it not to work so that I could post the server status log. I called in 2 times and both times they tried to transfer me and both times was unsuccessful. Here is the log:


    Code:
    14:15:40.682  [CM503008]: Call(225): Call is terminated
    14:15:26.229  [MS105000] C:226.2: No RTP packets were received:remoteAddr=10.10.10.190:11786,extAddr=0.0.0.0:0,localAddr=10.10.10.8:7382
    14:15:25.761  [MS210005] C:225.6:Answer provided. Connection(proxy mode):10.10.10.8:7384(7385)
    14:15:25.761  [MS210001] C:225.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18226(18227)
    14:15:25.761  Remote SDP is set for legC:225.1
    14:15:25.651  [CM503007]: Call(225): Device joined: sip:12@10.10.10.190:5062
    14:15:25.636  [MS210004] C:225.1:Offer provided. Connection(proxy mode): 196.209.238.151:9012(9013)
    14:15:25.636  [MS210000] C:225.6:Offer received. RTP connection: 10.10.10.190:11788(11789)
    14:15:25.636  Remote SDP is set for legC:225.6
    14:15:25.636  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    14:15:25.636  [CM503002]: Call(225): Alerting sip:12@10.10.10.190:5062
    14:15:25.620  [CM503008]: Call(226): Call is terminated
    14:15:25.495  [CM503025]: Call(225): Calling @[Dev:sip:12@10.10.10.190:5062]
    14:15:25.433  Relpaces: 513348647dd5c6e15df41e5145f28807@10.10.10.191;to-tag=b912de21;from-tag=6f0117f1
    14:15:25.433  Refer: from=<sip:10@10.10.10.8>;tag=50adf11c; to="Incoming call:MAS:0119023748"<sip:0119023748@10.10.10.8:5060>;tag=7142960f; RefTo=<sip:12@10.10.10.8?Replaces=513348647dd5c6e15df41e5145f28807%4010.10.10.191%3Bto-tag%3Db912de21%3Bfrom-tag%3D6f0117f1>
    14:15:25.151  [MS210003] C:226.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7380(7381)
    14:15:25.136  [MS210001] C:226.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11786(11787)
    14:15:25.136  Remote SDP is set for legC:226.2
    14:15:24.979  [MS210002] C:226.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7382(7383)
    14:15:24.870  [MS210000] C:226.1:Offer received. RTP connection: 0.0.0.0:60002(60003)
    14:15:24.870  Remote SDP is set for legC:226.1
    14:15:24.120  Session 75791 of leg C:226.1 is confirmed
    14:15:23.870  [CM503007]: Call(226): Device joined: sip:12@10.10.10.190:5062
    14:15:23.870  [CM503007]: Call(226): Device joined: sip:10@10.10.10.191:5060
    14:15:23.870  [MS210007] C:226.1:Answer provided. Connection(by pass mode): 10.10.10.190:11786(11787)
    14:15:23.870  [MS210001] C:226.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11786(11787)
    14:15:23.854  Remote SDP is set for legC:226.2
    14:15:20.308  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    14:15:20.308  [CM503002]: Call(226): Alerting sip:12@10.10.10.190:5062
    14:15:20.073  [CM503025]: Call(226): Calling Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    14:15:20.073  [MS210006] C:226.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    14:15:20.026  [MS210000] C:226.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    14:15:20.011  Remote SDP is set for legC:226.1
    14:15:20.011  [CM503004]: Call(226): Route 1: Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    14:15:20.011  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    14:15:20.011  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    14:15:20.011  [MS210000] C:226.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    14:15:19.995  Remote SDP is set for legC:226.1
    14:15:19.995  [CM503001]: Call(226): Incoming call from Ext.10 to <sip:12@10.10.10.8>
    14:15:19.995  [CM500002]: Info on incoming INVITE:
      INVITE sip:12@10.10.10.8 SIP/2.0
      Via: SIP/2.0/UDP 10.10.10.191:5060;rport=5060;branch=z9hG4bKcc3642d78a
      Max-Forwards: 70
      Contact: <sip:10@10.10.10.191:5060>
      To: <sip:12@10.10.10.8>
      From: "Sanele"<sip:10@10.10.10.8>;tag=6f0117f1
      Call-ID: 513348647dd5c6e15df41e5145f28807@10.10.10.191
      CSeq: 2 INVITE
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c04d6dd5752:0a3800f401e8c244f04a0b2824cf0619",response="0bba59f31f0729186da48dfc8926ed7b",uri="sip:12@10.10.10.8",algorithm=MD5
      Supported: replaces
      User-Agent: CM5K-PHONE  (803060)
      Allow-Events: talk, hold, conference
      Content-Length: 0
      
    14:15:17.401  [MS210003] C:225.4:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7376(7377)
    14:15:17.401  [MS210001] C:225.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18226(18227)
    14:15:17.401  Remote SDP is set for legC:225.1
    14:15:17.261  [MS210002] C:225.1:Offer provided. Connection(transcoding mode): 196.209.238.151:9012(9013)
    14:15:17.261  [MS210000] C:225.4:Offer received. RTP connection: 0.0.0.0:60000(60001)
    14:15:17.261  Remote SDP is set for legC:225.4
    14:14:26.481  [CM503003]: Call(225): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    14:14:26.324  Session 75762 of leg C:225.1 is confirmed
    14:14:26.324  [CM503003]: Call(225): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    14:14:26.309  [CM503003]: Call(225): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    14:14:26.199  [CM503007]: Call(225): Device joined: sip:10@10.10.10.191:5060
    14:14:26.184  [CM503007]: Call(225): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    14:14:26.184  [MS210005] C:225.1:Answer provided. Connection(proxy mode):196.209.238.151:9012(9013)
    14:14:26.184  [MS210001] C:225.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    14:14:26.184  Remote SDP is set for legC:225.4
    14:14:23.324  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    14:14:23.324  [CM503002]: Call(225): Alerting sip:11@10.10.10.200:5062
    14:14:23.231  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    14:14:23.231  [CM503002]: Call(225): Alerting sip:10@10.10.10.191:5060
    14:14:23.215  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    14:14:23.215  [CM503002]: Call(225): Alerting sip:13@10.10.10.183:5062
    14:14:23.152  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    14:14:23.152  [CM503002]: Call(225): Alerting sip:16@10.10.10.176:5062
    14:14:23.012  [CM503025]: Call(225): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    14:14:23.012  [MS210004] C:225.5:Offer provided. Connection(proxy mode): 10.10.10.8:7378(7379)
    14:14:22.996  [CM503025]: Call(225): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    14:14:22.996  [MS210004] C:225.4:Offer provided. Connection(proxy mode): 10.10.10.8:7376(7377)
    14:14:22.996  [CM503025]: Call(225): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    14:14:22.996  [MS210004] C:225.3:Offer provided. Connection(proxy mode): 10.10.10.8:7374(7375)
    14:14:22.981  [CM503025]: Call(225): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    14:14:22.981  [MS210004] C:225.2:Offer provided. Connection(proxy mode): 10.10.10.8:7372(7373)
    14:14:22.934  [CM503004]: Call(225): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    14:14:22.934  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    14:14:22.934  [MS210000] C:225.1:Offer received. RTP connection: 196.38.164.132:18226(18227)
    14:14:22.918  Remote SDP is set for legC:225.1
    14:14:22.918  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    14:14:22.918  [CM503001]: Call(225): Incoming call from 0119023748@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    14:14:22.856  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    14:14:22.856  Looking for inbound target: called=0875500600; caller=0119023748
    14:14:22.856  [CM500002]: Info on incoming INVITE:
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK39c838a1;rport=5060
      Max-Forwards: 70
      Contact: <sip:0119023748@196.38.164.132:5060>
      To: <sip:0875500600@196.209.238.151>
      From: "0119023748"<sip:0119023748@196.38.164.132>;tag=as0f8bc80d
      Call-ID: 05cd39bd1c208994481f357275242f8f@196.38.164.132:5060
      CSeq: 102 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Date: Fri, 18 Nov 2011 12:14:23 GMT
      Supported: replaces, timer
      User-Agent: SwitchTelecom
      Content-Length: 0
      
    08:47:10.092  [MS105000] C:193.2: No RTP packets were received:remoteAddr=10.10.10.190:11780,extAddr=0.0.0.0:0,localAddr=10.10.10.8:7246
    08:47:09.842  [MS210001] C:192.1:Answer received. RTP connection[unsecure]: 196.38.164.132:12502(12503)
    08:47:09.748  [CM503007]: Call(192): Device joined: sip:12@10.10.10.190:5062
    08:47:09.733  [MS210000] C:192.6:Offer received. RTP connection: 10.10.10.190:11782(11783)
    08:47:09.733  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:47:09.717  [CM503008]: Call(193): Call is terminated
    08:47:09.529  Relpaces: 725619f672c2a01e479e4c6e69abee7d@10.10.10.191;to-tag=8200f601;from-tag=2303d87d
    08:47:09.233  [MS210003] C:193.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7244(7245)
    08:47:09.233  Remote SDP is set for legC:193.2
    08:47:09.014  [MS210000] C:193.1:Offer received. RTP connection: 0.0.0.0:60002(60003)
    08:47:07.358  Session 71474 of leg C:193.1 is confirmed
    08:47:07.076  [CM503007]: Call(193): Device joined: sip:10@10.10.10.191:5060
    08:47:07.076  [MS210001] C:193.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11780(11781)
    08:47:05.764  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    08:47:05.420  [CM503025]: Call(193): Calling Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:47:05.373  [CM503004]: Call(193): Route 1: Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    08:47:05.373  [MS210000] C:193.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    08:47:05.373  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:47:05.358  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 10.10.10.191:5060;rport=5060;branch=z9hG4bK6809528bb6
      Contact: <sip:10@10.10.10.191:5060>
      From: "Sanele"<sip:10@10.10.10.8>;tag=2303d87d
      CSeq: 2 INVITE
      Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c04d6906900:04812316cf07f79e4a6e93b77d0396d1",response="daf23927f755310c3ba7f8d9d70f139c",uri="sip:12@10.10.10.8",algorithm=MD5
      User-Agent: CM5K-PHONE  (803060)
      Content-Length: 0
    08:47:03.233  [MS210005] C:192.4:Answer provided. Connection(proxy mode):10.10.10.8:7240(7241)
    08:47:03.233  Remote SDP is set for legC:192.1
    08:47:03.092  [MS210000] C:192.4:Offer received. RTP connection: 0.0.0.0:60000(60001)
    08:46:58.608  [CM503003]: Call(192): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    08:46:58.483  [CM503003]: Call(192): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:46:58.373  [CM503007]: Call(192): Device joined: sip:10@10.10.10.191:5060
    08:46:58.358  [MS210005] C:192.1:Answer provided. Connection(proxy mode):196.209.238.151:9010(9011)
    08:46:58.358  Remote SDP is set for legC:192.4
    08:46:49.749  [CM503002]: Call(192): Alerting sip:11@10.10.10.200:5062
    08:46:49.577  [CM503002]: Call(192): Alerting sip:16@10.10.10.176:5062
    08:46:49.545  [CM503002]: Call(192): Alerting sip:10@10.10.10.191:5060
    08:46:49.483  [CM503002]: Call(192): Alerting sip:13@10.10.10.183:5062
    08:46:49.264  [MS210004] C:192.5:Offer provided. Connection(proxy mode): 10.10.10.8:7242(7243)
    08:46:49.264  [MS210004] C:192.4:Offer provided. Connection(proxy mode): 10.10.10.8:7240(7241)
    08:46:49.249  [MS210004] C:192.3:Offer provided. Connection(proxy mode): 10.10.10.8:7238(7239)
    08:46:49.249  [MS210004] C:192.2:Offer provided. Connection(proxy mode): 10.10.10.8:7236(7237)
    08:46:49.202  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    08:46:49.202  Remote SDP is set for legC:192.1
    08:46:49.186  [CM503001]: Call(192): Incoming call from 0119023748@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    08:46:49.124  Looking for inbound target: called=0875500600; caller=0119023748
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Max-Forwards: 70
      To: <sip:0875500600@196.209.238.151>
      Call-ID: 2a5f26373bf4b94564a3ba72766b3c8b@196.38.164.132:5060
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Supported: replaces, timer
      Content-Length: 0
    08:46:16.890  [CM503008]: Call(190): Call is terminated
    08:45:36.047  [MS210005] C:190.6:Answer provided. Connection(proxy mode):10.10.10.8:7234(7235)
    08:45:36.047  Remote SDP is set for legC:190.1
    08:45:35.937  [MS210004] C:190.1:Offer provided. Connection(proxy mode): 196.209.238.151:9008(9009)
    08:45:35.937  Remote SDP is set for legC:190.6
    08:45:35.937  [CM503002]: Call(190): Alerting sip:12@10.10.10.190:5062
    08:45:35.797  [CM503025]: Call(190): Calling @[Dev:sip:12@10.10.10.190:5062]
    08:45:35.734  Refer: from=<sip:10@10.10.10.8>;tag=0257348e; to="Incoming call:MAS:0828765001"<sip:0828765001@10.10.10.8:5060>;tag=bb38453e; RefTo=<sip:12@10.10.10.8?Replaces=0eee969a51e1601e236d7b9168cb7ec2%4010.10.10.191%3Bto-tag%3D211b7f3b%3Bfrom-tag%3D31e9dbff>
    08:45:35.453  [MS210001] C:191.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11798(11799)
    08:45:35.297  [MS210002] C:191.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7232(7233)
    08:45:35.125  Remote SDP is set for legC:191.1
    08:45:33.531  [CM503007]: Call(191): Device joined: sip:12@10.10.10.190:5062
    08:45:33.516  [MS210007] C:191.1:Answer provided. Connection(by pass mode): 10.10.10.190:11798(11799)
    08:45:33.516  Remote SDP is set for legC:191.2
    08:45:29.484  [CM503002]: Call(191): Alerting sip:12@10.10.10.190:5062
    08:45:29.109  [MS210006] C:191.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    08:45:29.063  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    08:45:29.063  Remote SDP is set for legC:191.1
    08:45:29.047  [CM503001]: Call(191): Incoming call from Ext.10 to <sip:12@10.10.10.8>
      INVITE sip:12@10.10.10.8 SIP/2.0
      Max-Forwards: 70
      To: <sip:12@10.10.10.8>
      Call-ID: 0eee969a51e1601e236d7b9168cb7ec2@10.10.10.191
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Supported: replaces
      Allow-Events: talk, hold, conference
      
    08:45:26.172  [MS210001] C:190.1:Answer received. RTP connection[unsecure]: 196.38.164.132:18552(18553)
    08:45:26.047  [MS210002] C:190.1:Offer provided. Connection(transcoding mode): 196.209.238.151:9008(9009)
    08:45:26.031  Remote SDP is set for legC:190.4
    08:44:59.376  [CM503003]: Call(190): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    08:44:59.360  [CM503003]: Call(190): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    08:44:59.251  [CM503007]: Call(190): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    08:44:59.251  [MS210001] C:190.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    08:44:48.095  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    08:44:48.048  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    08:44:47.985  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    08:44:47.798  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    08:44:47.782  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    08:44:47.767  [CM503025]: Call(190): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    08:44:47.720  [CM503004]: Call(190): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    08:44:47.720  [MS210000] C:190.1:Offer received. RTP connection: 196.38.164.132:18552(18553)
    08:44:47.720  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    08:44:47.642  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    08:44:47.626  [CM500002]: Info on incoming INVITE:
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK5cb1c5ed;rport=5060
      Contact: <sip:0828765001@196.38.164.132:5060>
      From: "0828765001"<sip:0828765001@196.38.164.132>;tag=as7c03d77a
      CSeq: 102 INVITE
      Date: Fri, 18 Nov 2011 06:44:47 GMT
      User-Agent: SwitchTelecom
      
    08:45:36.047  [MS210005] C:190.6:Answer provided. Connection(proxy mode):10.10.10.8:7234(7235)
    08:45:36.047  Remote SDP is set for legC:190.1
    
    Hope this helps.

    Thanks

    Warren
     
  5. SY

    SY Well-Known Member
    3CX Support

    Joined:
    Jan 26, 2007
    Messages:
    1,825
    Likes Received:
    2
    Dear Warren,

    Who had recommended you to change advanced settings of the "Voip provider"? (see "3CX management console". Tab "Advanced" on the configuration page of "Voip provider")
    Supports re-Invites must be OFF
    Supports 'Replaces' must be OFF
    PBX delivers audio should be ON

    P.S. Please use Code tag (select log and press button "Code") to post logs. Thanks
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. Warren.Bedser

    Joined:
    Nov 17, 2011
    Messages:
    9
    Likes Received:
    0
    Hi there

    I made the changes that your requested and the attended transfer worked, in the code that will be the 1st call i made, the blind transfer did not work, that was my second call. So we are defintely getting somewhere. Do i need to change all the extensions to the settings that you suggested?

    Code:
    10:15:09.980  [CM503008]: Call(242): Call is terminated
    10:14:55.589  [CM503003]: Call(242): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    10:14:55.386  Session 125914 of leg C:242.1 is confirmed
    10:14:55.386  [CM503003]: Call(242): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    10:14:55.371  [CM503003]: Call(242): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    10:14:55.261  [CM503007]: Call(242): Device joined: sip:10@10.10.10.191:5060
    10:14:55.246  [CM503007]: Call(242): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    10:14:55.246  [MS210003] C:242.1:Answer provided. Connection(transcoding mode[unsecure]):196.209.238.151:9018(9019)
    10:14:55.246  [MS210001] C:242.4:Answer received. RTP connection[unsecure]: 10.10.10.191:60000(60001)
    10:14:55.246  Remote SDP is set for legC:242.4
    10:14:52.668  [CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:11@10.10.10.8:5060]
    10:14:52.668  [CM503002]: Call(242): Alerting sip:11@10.10.10.200:5062
    10:14:52.668  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    10:14:52.668  [CM503002]: Call(242): Alerting sip:10@10.10.10.191:5060
    10:14:52.589  [CM505001]: Ext.13: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:13@10.10.10.8:5060]
    10:14:52.589  [CM503002]: Call(242): Alerting sip:13@10.10.10.183:5062
    10:14:52.574  [CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T20P 9.60.0.140] PBX contact: [sip:16@10.10.10.8:5060]
    10:14:52.574  [CM503002]: Call(242): Alerting sip:16@10.10.10.176:5062
    10:14:52.386  [CM503025]: Call(242): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:13@10.10.10.183:5062]
    10:14:52.386  [MS210002] C:242.5:Offer provided. Connection(transcoding mode): 10.10.10.8:7064(7065)
    10:14:52.371  [CM503025]: Call(242): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    10:14:52.371  [MS210002] C:242.4:Offer provided. Connection(transcoding mode): 10.10.10.8:7062(7063)
    10:14:52.371  [CM503025]: Call(242): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:11@10.10.10.200:5062]
    10:14:52.355  [MS210002] C:242.3:Offer provided. Connection(transcoding mode): 10.10.10.8:7060(7061)
    10:14:52.355  [CM503025]: Call(242): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062]
    10:14:52.355  [MS210002] C:242.2:Offer provided. Connection(transcoding mode): 10.10.10.8:7058(7059)
    10:14:52.324  [CM503004]: Call(242): Route 1: RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:16@10.10.10.176:5062,Dev:sip:11@10.10.10.200:5062,Dev:sip:10@10.10.10.191:5060,Dev:sip:13@10.10.10.183:5062]
    10:14:52.308  [CM503010]: Making route(s) to <sip:80@10.10.10.8:5060>
    10:14:52.308  [MS210000] C:242.1:Offer received. RTP connection: 196.38.164.132:13904(13905)
    10:14:52.308  Remote SDP is set for legC:242.1
    10:14:52.308  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    10:14:52.308  [CM503001]: Call(242): Incoming call from 0119023748@(Ln.10000@Switch) to <sip:80@10.10.10.8:5060>
    10:14:51.964  [CM503012]: Inbound office hours rule (MAS) for 10000 forwards to DN:80
    10:14:51.964  Looking for inbound target: called=0875500600; caller=0119023748
    10:14:51.964  [CM500002]: Info on incoming INVITE:
      INVITE sip:0875500600@196.209.238.151 SIP/2.0
      Via: SIP/2.0/UDP 196.38.164.132:5060;branch=z9hG4bK6a66ae1a;rport=5060
      Max-Forwards: 70
      Contact: <sip:0119023748@196.38.164.132:5060>
      To: <sip:0875500600@196.209.238.151>
      From: "0119023748"<sip:0119023748@196.38.164.132>;tag=as2e4ccd33
      Call-ID: 22a227780717cd032fd801946e9a6671@196.38.164.132:5060
      CSeq: 102 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Date: Mon, 21 Nov 2011 08:14:52 GMT
      Supported: replaces, timer
      User-Agent: SwitchTelecom
      Content-Length: 0
      
    10:14:47.340  [CM503008]: Call(240): Call is terminated
    10:14:14.043  [CM503008]: Call(241): Call is terminated
    10:14:06.372  Session 125879 of leg C:241.1 is confirmed
    10:14:06.168  [CM503007]: Call(241): Device joined: sip:12@10.10.10.190:5062
    10:14:06.168  [CM503007]: Call(241): Device joined: sip:10@10.10.10.191:5060
    10:14:06.168  [MS210007] C:241.1:Answer provided. Connection(by pass mode): 10.10.10.190:11794(11795)
    10:14:06.168  [MS210001] C:241.2:Answer received. RTP connection[unsecure]: 10.10.10.190:11794(11795)
    10:14:06.168  Remote SDP is set for legC:241.2
    10:14:04.981  [CM503016]: Call(240): Attempt to reach <sip:12@10.10.10.8> failed. Reason: Busy
    10:14:04.981  [CM503016]: Call(240): Attempt to reach <sip:12@10.10.10.8> failed. Reason: Busy
    10:14:04.981  [CM503014]: Call(240): No known route to target: <sip:12@10.10.10.8>
    10:14:04.981  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    10:14:04.965  [CM505003]: Provider:[Switch] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [SwitchTelecom] PBX contact: [sip:0875500600@196.214.38.78:5060]
    10:14:04.965  Relpaces: 59a4a0ed474155951259cdbf45d2c002@10.10.10.191;to-tag=7c0fb872;from-tag=09dc03cd
    10:14:04.965  Refer: from=<sip:10@10.10.10.8>;tag=434b847c; to="Incoming call:MAS:0119023748"<sip:0119023748@10.10.10.8:5060>;tag=044e2543; RefTo=<sip:12@10.10.10.8?Replaces=59a4a0ed474155951259cdbf45d2c002%4010.10.10.191%3Bto-tag%3D7c0fb872%3Bfrom-tag%3D09dc03cd>
    10:14:03.825  [CM505001]: Ext.12: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T22P 7.60.0.140] PBX contact: [sip:12@10.10.10.8:5060]
    10:14:03.825  [CM503002]: Call(241): Alerting sip:12@10.10.10.190:5062
    10:14:03.497  [CM503025]: Call(241): Calling Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    10:14:03.497  [MS210006] C:241.2:Offer provided. Connection(by pass mode): 10.10.10.191:60002(60003)
    10:14:03.450  [MS210000] C:241.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    10:14:03.450  Remote SDP is set for legC:241.1
    10:14:03.450  [CM503004]: Call(241): Route 1: Ext:Ext.12@[Dev:sip:12@10.10.10.190:5062]
    10:14:03.450  [CM503010]: Making route(s) to <sip:12@10.10.10.8>
    10:14:03.450  [CM505001]: Ext.10: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CM5K-PHONE  (803060)] PBX contact: [sip:10@10.10.10.8:5060]
    10:14:03.434  [MS210000] C:241.1:Offer received. RTP connection: 10.10.10.191:60002(60003)
    10:14:03.434  Remote SDP is set for legC:241.1
    10:14:03.434  [CM503001]: Call(241): Incoming call from Ext.10 to <sip:12@10.10.10.8>
    10:14:03.434  [CM500002]: Info on incoming INVITE:
      INVITE sip:12@10.10.10.8 SIP/2.0
      Via: SIP/2.0/UDP 10.10.10.191:5060;rport=5060;branch=z9hG4bKbd8b0688b1
      Max-Forwards: 70
      Contact: <sip:10@10.10.10.191:5060>
      To: <sip:12@10.10.10.8>
      From: "Sanele"<sip:10@10.10.10.8>;tag=09dc03cd
      Call-ID: 59a4a0ed474155951259cdbf45d2c002@10.10.10.191
      CSeq: 2 INVITE
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Proxy-Authorization: Digest username="10",realm="3CXPhoneSystem",nonce="414d535c04da994b72:c09a4d2fc43b65d580a4968527636425",response="c6a1622fe78abe93641c18851182c00f",uri="sip:12@10.10.10.8",algorithm=MD5
      Supported: replaces
      User-Agent: CM5K-PHONE  (803060)
      Allow-Events: talk, hold, conference
      Content-Length: 0
      
    10:14:00.731  [MS210003] C:240.4:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7050(7051)
    10:14:00.731  [MS210000] C:240.4:Offer received. RTP connection: 0.0.0.0:60000(60001)
    10:14:00.731  Remote SDP is set for legC:240.4
    10:13:57.981  [CM503003]: Call(240): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    10:13:57.872  Session 125864 of leg C:240.1 is confirmed
    10:13:57.872  [CM503003]: Call(240): Call to sip:13@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.183:5062
    10:13:57.856  [CM503003]: Call(240): Call to sip:16@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.176:5062
    10:13:57.762  [CM503007]: Call(240): Device joined: sip:10@10.10.10.191:5060
    10:13:57.747  [CM503007]: Call(240): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    09:51:45.569  [CM506004]: STUN request to STUN server 196.36.166.172:3478 has timed out; used Transport: 10.10.10.8:5060
    09:51:39.569  [CM506004]: STUN request to STUN server 196.36.166.172:3478 has timed out; used Transport: 10.10.10.8:5060
    09:36:18.634  [CM503008]: Call(237): Call is terminated
    09:35:35.650  [CM503007]: Call(237): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    09:35:35.635  [MS210001] C:237.2:Answer received. RTP connection[unsecure]: 196.38.164.132:16762(16763)
    09:35:32.416  [MS210003] C:237.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7030(7031)
    09:35:32.400  Remote SDP is set for legC:237.2
    09:35:32.400  [CM503002]: Call(237): Alerting sip:0875500600@sip.switchtel.co.za:5060
    09:35:27.338  [MS210002] C:237.2:Offer provided. Connection(transcoding mode): 196.209.238.151:9012(9013)
    09:35:26.979  [CM503010]: Making route(s) to <sip:0845777454@10.10.10.8>
    09:35:26.979  Remote SDP is set for legC:237.1
    09:35:26.979  [CM503001]: Call(237): Incoming call from Ext.10 to <sip:0845777454@10.10.10.8>
      INVITE sip:0845777454@10.10.10.8 SIP/2.0
      Max-Forwards: 70
      To: <sip:0845777454@10.10.10.8>
      Call-ID: 5390d536499df71621c8eb1c0dc38c98@10.10.10.191
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Supported: replaces
      Allow-Events: talk, hold, conference
      
    09:31:45.483  [CM506004]: STUN request to STUN server 196.36.166.172:3478 has timed out; used Transport: 10.10.10.8:5060
    09:31:39.483  [CM506004]: STUN request to STUN server 196.36.166.172:3478 has timed out; used Transport: 10.10.10.8:5060
    09:31:23.171  [CM503008]: Call(236): Call is terminated
    09:30:01.469  [CM503007]: Call(236): Device joined: sip:0875500600@sip.switchtel.co.za:5060
    09:30:01.454  [MS210003] C:236.1:Answer provided. Connection(transcoding mode[unsecure]):10.10.10.8:7028(7029)
    09:30:01.454  Remote SDP is set for legC:236.2
    09:29:49.141  [CM503002]: Call(236): Alerting sip:0875500600@sip.switchtel.co.za:5060
    09:29:43.423  [MS210002] C:236.2:Offer provided. Connection(transcoding mode): 196.209.238.151:9010(9011)
    09:29:43.095  Remote SDP is set for legC:236.1
    09:29:43.063  [CM503010]: Making route(s) to <sip:0823271599@10.10.10.8>
    09:29:43.048  [MS210000] C:236.1:Offer received. RTP connection: 10.10.10.191:60000(60001)
    09:29:43.048  Remote SDP is set for legC:236.1
      INVITE sip:0823271599@10.10.10.8 SIP/2.0
      Max-Forwards: 70
      To: <sip:0823271599@10.10.10.8>
      Call-ID: 773d05c5474605ab461e421b6c861e93@10.10.10.191
      Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE, UPDATE
      Supported: replaces
      Allow-Events: talk, hold, conference
      
    09:17:32.749  [CM503003]: Call(235): Call to sip:10@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.191:5060
    09:17:32.671  [CM503003]: Call(235): Call to sip:11@10.10.10.8 has failed; Cause: 487 Request Terminated; from IP:10.10.10.200:5062
    09:17:32.546  [CM503007]: Call(235): Device joined: sip:16@10.10.10.176:5062
    09:17:32.531  [MS210003] C:235.1:Answer provided. Connection(transcoding mode[unsecure]):196.209.238.151:9008(9009)
    09:17:32.531  Remote SDP is set for legC:235.2
    09:17:29.702  [CM503002]: Call(235): Alerting sip:11@10.10.10.200:5062
    09:17:29.640  [CM503002]: Call(235): Alerting sip:13@10.10.10.183:5062
    09:17:29.577  [CM503002]: Call(235): Alerting sip:10@10.10.10.191:5060
    09:17:29.499  [CM503002]: Call(235): Alerting sip:16@10.10.10.176:5062
    09:17:29.359  [MS210002] C:235.5:Offer provided. Connection(transcoding mode): 10.10.10.8:7026(7027)
    09:17:29.343  [CM503025]: Call(235): Calling RingAll80:16Ext.1611Ext.1110Ext.1013Ext.13@[Dev:sip:10@10.10.10.191:5060]
    
    Thank you

    Warren
     
  7. SY

    SY Well-Known Member
    3CX Support

    Joined:
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    No, you don't need to change it.
    Now subject is the "User-Agent: CM5K-PHONE (803060)"
    Could you please provide more information about this phone?
     
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  8. Warren.Bedser

    Joined:
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    Hi,

    That phone is a Planet VIP-254T/PT phone. There are 2 Planet phones and the rest are yealinks.

    Do you think that these phones are causing the problem?

    Thanks
    Warren
     
  9. SY

    SY Well-Known Member
    3CX Support

    Joined:
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    Hi Warren,

    Yes, I think Planet phones are not compatible with 3CX PhoneSystem.
     
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  10. Warren.Bedser

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    Hi there

    But I dont see how they would cause the problem when the transfer is from a Yealink to a Yealink?

    Thanks

    Warren
     
  11. SY

    SY Well-Known Member
    3CX Support

    Joined:
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    Configure Yealink phones using provisioning feature of 3CX Management Console. It will resolve problem.
    P.S. or open web interface of Yealink phone and disable option named "Semi-Attendant Transfer". (see. Phone/Features)
     
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  12. Warren.Bedser

    Joined:
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    Hi there

    Sorry for getting back to you so late, I just wanted to say thanks! It worked and the client is happy.

    Thank you again for the tip and will keep it in mind next time.

    Enjoy

    Warren
     
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