Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Call Transfers Drop

Discussion in '3CX Phone System - General' started by IainMcA, Apr 20, 2011.

Thread Status:
Not open for further replies.
  1. IainMcA

    Joined:
    Mar 7, 2011
    Messages:
    7
    Likes Received:
    0
    Every phone system I have worked with previously when transferring a call, once you hear the line ringing, you can hit transfer, hang up, and the line will continue to ring until the person or the persons voice mail picks up that extension. The problem I am having now is someone calls in, when transferring the call the person transferring has to stay on the line until the person at the other extension picks up or their email picks up. If you hit transfer while the line is ringing, it just terminates the call. Is there any setting to fix this, and retain the call while the 2nd extension is ringing?

    10:34:38.868 [CM503008]: Call(20): Call is terminated
    10:34:35.576 [CM503025]: Call(20): Calling Ext:Ext.115@[Dev:sip:115@192.168.1.35:5060]
    10:34:35.529 [CM503004]: Call(20): Route 1: Ext:Ext.115@[Dev:sip:115@192.168.1.35:5060]
    10:34:35.529 [CM503001]: Call(20): Incoming call from Ext.107 to <sip:115@192.168.1.3>


    Thanks
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,117
    Likes Received:
    329
    There are two types of transfers, attended and unattended (or Blind). Whereas many older PBX's would handle the transfers in a similar manner, 3CX does not. To do a simple flash, (obviously using an ATA) is an attended transfer.

    Many ATA's have a star code (Linksys is *98) that you have to dial (after the initial flash) , before you get another dialtone, to do an unattended (Blind) transfer. Most SIP phones have a dedicated key(s) to accomplish this in a less complicated manner.
     
  3. IainMcA

    Joined:
    Mar 7, 2011
    Messages:
    7
    Likes Received:
    0
    Thanks for the response, *98 works to transfer the calls without waiting for the 2nd extension to be picked up. My next question is there a setting somewhere to make blind transfers the default and attended transfers use a * code?
     
Thread Status:
Not open for further replies.