Call waiting question

Discussion in '3CX Phone System - General' started by netswork, Jul 24, 2012.

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  1. netswork

    netswork Active Member

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    I have a customer with 8 yealink phones and one inbound rule for a nexvortex voip connection that rings a ring all group.

    The current problem is if they have more then one call ringing in at the same time the second call goes to the no answer ring settings. They have a high call volume so this happens multiple times a day.

    They do not like call waiting because of the beep in the phone which they say cuts out their voice. They have yealink phones.

    Is there a way to have call waiting (accept more than one call at a time) but turn off the beep notification?

    I know the best option would be for them to use call queues but I will have to go down that road later. How does the prioritized hunt work? Does in ring the next phone after the "ring time" in seconds is met?
     
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  2. lneblett

    lneblett Well-Known Member

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    #2 lneblett, Jul 25, 2012
    Last edited by a moderator: Feb 20, 2017
  3. netswork

    netswork Active Member

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    I found a way in the phone interface to disable the alerting tone for call waiting, this would solve their problem. I just cant find the corresponding section in the provisioning file to turn off the alert tone.
     
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  4. craigreilly

    craigreilly Well-Known Member

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    Where is it in the phone setup? I have someone at Yealink that has been pretty responsive to some questions as of late.
     
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  5. lneblett

    lneblett Well-Known Member

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    Billy - slumming again with Yealink I see. What model is it? Might it not be possible that if in the phone setting and not in the template that a re- or auto-provision might not over write your manual settings?
     
  6. craigreilly

    craigreilly Well-Known Member

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    Larry - it sounds like that is what he is after - to put it in his config file so it doesn't get overwritten.
     
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  7. lneblett

    lneblett Well-Known Member

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    Ok, but I was thinking that if not in the template at all, why would it overwrite? The only reason to put it in a template is to ensure that in the event of a phone reset, the attribute does get written. The only question then becomes, how often do you actually reset back to factory? My assumption is based that the template is literal; meaning that a setting will not be touched if there is no mention of the attribute. I do not think it to be interpretive; meaning that if no attribute mentioned, then reset same to default.
     
  8. netswork

    netswork Active Member

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    On the t28 its under phone -- features in the web interface. Under general information there is "Call waiting" and "Call Waiting Tone".

    Ya this customer recently decided to buy Cisco SPA's so I will be replacing them soon, but im sure they will have the same question on the SPA's about the call waiting tone.

    I found this section in the provisioning file...Havent had time to mess with it though.

    [ Default ]
    path = /config/voip/tone.ini
    dial = 1
    ring = 1
    busy = 1
    congestion = 1
    callwaiting = 1
    dialrecall = 1
    record = 1
    info = 1
    stutter = 1
    message = 1
    autoanswer = 1
     
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  9. netswork

    netswork Active Member

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    sorry for the late responses, I am still not getting notified of replies in the forums yet.
     
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  10. craigreilly

    craigreilly Well-Known Member

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    I see this in the T28 template in 3cx:
     
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  11. beaterku

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    For the SPA phones, if you change the call waiting tone on the phones interface under regional to
    it will change the beep in your ear to a very very subtle beep. This is how I program all of my phones and have had no complaints.

    -Nick
     
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