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- Mar 11, 2011
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I have a customer with 8 yealink phones and one inbound rule for a nexvortex voip connection that rings a ring all group.
The current problem is if they have more then one call ringing in at the same time the second call goes to the no answer ring settings. They have a high call volume so this happens multiple times a day.
They do not like call waiting because of the beep in the phone which they say cuts out their voice. They have yealink phones.
Is there a way to have call waiting (accept more than one call at a time) but turn off the beep notification?
I know the best option would be for them to use call queues but I will have to go down that road later. How does the prioritized hunt work? Does in ring the next phone after the "ring time" in seconds is met?
The current problem is if they have more then one call ringing in at the same time the second call goes to the no answer ring settings. They have a high call volume so this happens multiple times a day.
They do not like call waiting because of the beep in the phone which they say cuts out their voice. They have yealink phones.
Is there a way to have call waiting (accept more than one call at a time) but turn off the beep notification?
I know the best option would be for them to use call queues but I will have to go down that road later. How does the prioritized hunt work? Does in ring the next phone after the "ring time" in seconds is met?