Callback feature also for extensions

Discussion in 'Ideas' started by VictorSP, Sep 20, 2017.

Callback feature also for extensions 5 5 1votes
5/5, 1 vote

  1. VictorSP

    Joined:
    Sep 6, 2016
    Messages:
    61
    Likes Received:
    10
    Hi,

    Some customers ask us about Callback feature for extensions, as it's now implemented for call queues. In their previous pbx systems, when they called other extension and that was busy, they pressed a key (6, for example) and PBX save this info and when the remote extension was available again, the system called them automatically.

    Example to understand better:

    1. Ext A calls ext B. B is busy.
    2. A press "6" to use Callback feature and hang up.
    3. When B is again available, PBX calls A and B and establishes a call between them.

    What do you think?

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. narkumas

    narkumas New Member

    Joined:
    Nov 28, 2016
    Messages:
    227
    Likes Received:
    23
    very cool request!