how i mande this?Then the next I would suggest is that you changing the logging level to Verbose from the options in the Activity Log, leave a Callback, and when it fails go back to the Activity Log and check the logs to see if there is any pointer as to why the call failed.
The problem may be that the format of the caller ID number, which is being used for call back, does not match an outbound rule. The logs should show if this is the case. If so, add a prefix to the caller ID, so that it matches a rule, or create an additional rule that matches the call back number.
I didn't realise you could use # as a digit in the outbound rules. I was under the impression that it was strictly numeric.
Hello @ags
Are you getting an error? Can you enable the callback feature? Do you get the prompt when the callback is triggered?
In which point is it failing?
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