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Callback Option - Prompt User?

Discussion in '3CX Phone System - General' started by andrewbucklin, Aug 12, 2011.

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  1. andrewbucklin

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    In a queue, you can turn on the callback feature to be "offered to a caller after timeout in seconds".

    I would think an "offer" would sound something like "We appreciate your patience. If you would like to receive a callback rather than continuing to hold, press 2..."

    Instead, by default, the "offer" says, "You've requested a callback to the following number..."

    Or am I missing something?
     
  2. snowsam

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    I've experienced the same and agree with your suggestion.

    Sam
     
  3. willow

    willow Member

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    it is a little misleading but that is how it works.
     
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  4. andrewbucklin

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