Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Callback overflow to second queue

Discussion in '3CX Phone System - General' started by telin, Jul 28, 2015.

Thread Status:
Not open for further replies.
  1. telin

    Jul 28, 2015
    Likes Received:
    Hi, guys!

    Just started playing with V14 Beta.
    I was going through the queue setup and I got a question:

    I use no-answer-timeout in the Queue1 to redirect it to the Queue2.
    In queue1 you are able to trigger a Callback1.
    What would happen to a Callback1 when system would throw a call to Queue2?

    Would system call the person before going to Queue2? Would Callback1 become Callback2 for Queue2?
    Would call just disappear?
Thread Status:
Not open for further replies.