Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

callback to user

Discussion in '3CX Phone System - General' started by filipvds, Jul 26, 2013.

Thread Status:
Not open for further replies.
  1. filipvds

    Joined:
    Apr 15, 2013
    Messages:
    33
    Likes Received:
    0
    Hi,

    when the system calls you to start a callback, the system doesn't keep the wrap up time in mind (I really don't know how to say it better :-()

    Exemple:
    if you end a call, the system calls you to start a callback. We have a wrap up time of 30 seconds. But the systems calls you immedialty.

    Is this a bug or can we change that?
     
  2. kbrv

    Joined:
    May 15, 2013
    Messages:
    24
    Likes Received:
    1
    We have the same issue. The callbacks needs to respect the wrapup time the same way as queue calls do. Please fix this.
     
Thread Status:
Not open for further replies.