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Callback when Extension available

Discussion in 'Ideas' started by Glen3cxNZ, Nov 14, 2017.

Callback when Extension available 5 5 5votes
5/5, 5 votes

  1. Glen3cxNZ

    Sep 2, 2016
    Likes Received:
    Hi It would be handy to have a feature in the softphone were you could right click a busy extension and opt to have it alert you or call you when the extension is finished on their call.
    Cornelis likes this.
  2. dan_tx

    dan_tx New Member

    Nov 3, 2016
    Likes Received:
    This is an option we have had requested by several users and I used extensively at an old position that had Shortel. They called it "alert when available". Basically you could right click someone who was on a call and set the alert. Then when they got off the phone it would pop up on your pc letting you know with a button to call them right there.


  3. voiptoys

    voiptoys Active Member

    Feb 13, 2013
    Likes Received:
    Ideally this would be part of the Windows / MAC / Web client, but if you need the feature now, it would be straightforward to develop a web application that displays a list of extensions with their current status (presumably on the phone) and allow you to do as you describe above. Then the web application would call back when the extension becomes available.

    As an alternative it would also be possible to emulate this feature in a slightly different way. If you called an internal extension and the call went to voicemail, you could hang up and then press a DSS key that dials a CFD application. This CFD would look at the last number you dialed, and start monitoring this extension. When the extension became free, the CFD could call you.

    With either approach I would envision the callback playing a prompt similar to "The monitored extension XXXX Matthew Orr is now available. To call this extension press 1, or if you no longer wish to speak with this person simply hang up". If you press 1, the CFD would transfer you to the remote extension.
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