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CallByName Not working

Discussion in '3CX Phone System - General' started by MathewMoore, Oct 7, 2011.

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  1. MathewMoore

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    Has anyone had experience with the call by name feature on the digital receptionist not working.
    I installed a 3cx system yesterday, added extensions, phones etc, added a menu, and configured option 5 for callbyname.
    When I call into the tree, I get the "Press the first three letters of the last name" prompt, but when I type in the last 3 letters of the surname of the person attached to a known extension, I receive an "Extension not found" reply.
    This is the third 3cx system I have installed, and this feature works perfectly on the other two.
    I'm running version10, sp3. Small business edition, registered. I have gone through the usual, checked repeatably for self-induced stupidity :), re-started all services, added new extensions to test.. No luck.
    Any assistance or thoughts before I uninstall and re-install would be appreciated.

    Regards,
    Mat
     
  2. willow

    willow Member

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    is the mailbox setup with a name in it? normally it will not be found unless the mbx is setup.
     
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  3. MathewMoore

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    Thx for the reply. I appreciate it.
    I assume your talking about the voicemail box. Yes vm is configured, even called the extension, and it correctly transfers the call to the appropriate vm.
    This is quite unusual. I have no idea how to troubleshoot. Any further thoughts would be welcomed :)

    Thx again,

    Regards,

    Mat
     
  4. SY

    SY Well-Known Member
    3CX Support

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    You need to set "self identification message" for extensions.
    Call by name ignores extension if it does not have "self identification message".
     
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  5. eagle2

    eagle2 Well-Known Member

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    You need to record a name for each extension explicitly through voice-mail menu, otherwise it will not work (option 9 - 5). The recorded name is not related to keypad dialing but may be used in greeting like: 'You've reached the voice-mail of: recorded_name'.

    Hope this helps.
    Regards
     
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  6. MathewMoore

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    Thanks guys.
    That fixed it. And yes, it is in the manual, and yep, I did miss reading it :)
    I appreciate the fast and accurate response.

    Regards,

    <at
     
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