MathewMoore
Customer
- Joined
- Oct 7, 2011
- Messages
- 9
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Has anyone had experience with the call by name feature on the digital receptionist not working.
I installed a 3cx system yesterday, added extensions, phones etc, added a menu, and configured option 5 for callbyname.
When I call into the tree, I get the "Press the first three letters of the last name" prompt, but when I type in the last 3 letters of the surname of the person attached to a known extension, I receive an "Extension not found" reply.
This is the third 3cx system I have installed, and this feature works perfectly on the other two.
I'm running version10, sp3. Small business edition, registered. I have gone through the usual, checked repeatably for self-induced stupidity , re-started all services, added new extensions to test.. No luck.
Any assistance or thoughts before I uninstall and re-install would be appreciated.
Regards,
Mat
I installed a 3cx system yesterday, added extensions, phones etc, added a menu, and configured option 5 for callbyname.
When I call into the tree, I get the "Press the first three letters of the last name" prompt, but when I type in the last 3 letters of the surname of the person attached to a known extension, I receive an "Extension not found" reply.
This is the third 3cx system I have installed, and this feature works perfectly on the other two.
I'm running version10, sp3. Small business edition, registered. I have gone through the usual, checked repeatably for self-induced stupidity , re-started all services, added new extensions to test.. No luck.
Any assistance or thoughts before I uninstall and re-install would be appreciated.
Regards,
Mat