Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Callcentric Outbound Calls

Discussion in '3CX Phone System - General' started by vivek9856, Aug 26, 2012.

Thread Status:
Not open for further replies.
  1. vivek9856

    Joined:
    Aug 26, 2012
    Messages:
    2
    Likes Received:
    0
    I'm trying to get a Callcentric SIP trunk to work with 3CX, but am having some problems. The 3CX server is inside my network and communicates through a Forefront TMG server out to the internet. I've installed the 3CX softphone on the PBX server and configured it for my Callcentric account and I am able to successfully make outbound calls and receive incoming calls, so the TMG firewall seems to be passing traffic okay.

    I used the Callcentric template when adding the VoIP provider, and I can successfully receive incoming calls. However, when I dial an outbound call, I see this in the logs:
    Code:
    26-08-2012 14:31:59.524	Leg L:18.1[Extn] is terminated: Cause: 200 BYE from PBX
    26-08-2012 14:31:59.472	Leg L:18.2[Line:10000>>CCNACCOUNTNUMBER] is terminated: Cause: 408 Request Timeout/INVITE from local
    26-08-2012 14:31:59.470	[CM503020]: Call(C:18): Normal call termination. Call originator: Extn:15. Reason: No answer
    26-08-2012 14:31:59.470	[CM503016]: Call(C:18): Attempt to reach <sip:5OUTBOUNDNUMBER@PBXINTERNALIP:5060> from Extn:15 has failed. Reason: No Answer
    26-08-2012 14:31:59.469	[CM503003]: Call(C:18): Call to <sip:OUTBOUNDNUMBER@callcentric.com:5060> has failed; Cause: 408 Request Timeout/INVITE from local
    26-08-2012 14:31:38.590	Currently active calls - 1: [18]
    26-08-2012 14:31:27.351	[CM503025]: Call(C:18): Calling T:Line:10000>>OUTBOUNDNUMBER@[Dev:sip:CCNACCOUNTNUMBER@callcentric.com:5060]
    26-08-2012 14:31:27.298	[CM503027]: Call(C:18): From: Extn:15 ("15" <sip:15@PBXINTERNALIP:5060>)  to  T:Line:10000>>OUTBOUNDNUMBER@[Dev:sip:CCNACCOUNTNUMBER@callcentric.com:5060]
    26-08-2012 14:31:27.298	[CM503004]: Call(C:18): Route 1: T:Line:10000>>OUTBOUNDNUMBER@[Dev:sip:CCNACCOUNTNUMBER@callcentric.com:5060]
    26-08-2012 14:31:27.297	[CM503001]: Call(C:18): Incoming call from Extn:15 to <sip:5OUTBOUNDNUMBER@172.20.0.4:5060>
    The outbound rule is set that prefix 5 dials via the VoIP provider and strips the 5, and I am dialing an 11 digit US phone number (which works fine when testing with the 3CX softphone). Are there any suggestions where I might look to start debugging this?
     
Thread Status:
Not open for further replies.