caller dials extension after reaching IVR

Discussion in '3CX Phone System - General' started by livsan2000, Mar 1, 2013.

Thread Status:
Not open for further replies.
  1. livsan2000

    Joined:
    Mar 1, 2013
    Messages:
    4
    Likes Received:
    0
    Hello all,

    I have a client who wants to set up an IVR like this:

    "Welcome to our company.
    If you know the extension please dial it, if not, wait for the operator."

    So basically he wants that the caller dials the extension and if not go to secretary (ring group).

    Is this possible with 3CX Phone System?

    Thank you.
     
  2. mixig

    mixig Active Member

    Joined:
    Dec 13, 2011
    Messages:
    524
    Likes Received:
    12
    Hi,

    yes, by default when you hear IVR (digital receptionist in 3cx), you can press local extension number and you will be routed to that extenion... or if you wait you can be redirect to secretary or something else (ring group, queue...)
     
  3. cfive

    cfive Member

    Joined:
    Aug 20, 2009
    Messages:
    284
    Likes Received:
    6
    Absolutely - that's basically the default behaviour. You configure the options in the IVR to route the call to reception if a valid extension number isn't entered.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. jpillow

    jpillow Well-Known Member

    Joined:
    Jun 20, 2011
    Messages:
    1,342
    Likes Received:
    0
    Yes as mixg stated by default you have the option to dial in an extension in the IVR as well as pick the options ie 1 for sales 2 for support etc..... We actually have our system setup similarly though after 2 rings our IVR picks up.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. livsan2000

    Joined:
    Mar 1, 2013
    Messages:
    4
    Likes Received:
    0
    Thanks everyone. It works.
    I didn't realize that it is the basic function in the IVR.
    Thank you.
     
Thread Status:
Not open for further replies.