Caller hears no ringing

Discussion in '3CX Phone System - General' started by JointTech, Nov 5, 2011.

Thread Status:
Not open for further replies.
  1. JointTech

    Joined:
    Sep 15, 2011
    Messages:
    10
    Likes Received:
    0
    People calling in hear no ringing if the inbound route is set to a ring group or extension. My main number goes to a IVR but we have DIDs pointed directly to ring groups and extensions. Caller hears nothing until they get VM or somebody answers the phone.
    I tried setting the option for PBX delivers Audio. Restarted the services but still no ringing.

    any ideas on what to check?
    We have a PRI from Cox and some Vitelity VOIP lines. The Voip lines which are pointd to a ring group do ring... The cox PRI lines dont.
     
  2. farsight

    Joined:
    Sep 28, 2009
    Messages:
    43
    Likes Received:
    0
    I had the same issue. I was using a Sangoma PRI card. I haven't seen that issue with VoIP trunks or POTS adapters.

    So. we need more info on the hardware configuration.
     
  3. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,375
    Likes Received:
    231
    I would say the it is a setting on the PRI gateway. You should review them. It should be cutting the audio path through before answer.
     
  4. JointTech

    Joined:
    Sep 15, 2011
    Messages:
    10
    Likes Received:
    0
    its a sangoma a101d
    http://www.888voip.com/products/sangoma-a101d.html

    what settings should I be looking for?
     
  5. JointTech

    Joined:
    Sep 15, 2011
    Messages:
    10
    Likes Received:
    0
    Thanks guys. Once I knew what I was looking for I found this:
    http://www.3cx.com/blog/docs/ringback-tone-sangoma/
    Then I found NetBorder Express software under program files and found the gateway manager. Changed the setting and I have ringing!!
    Now hopefully that setting doesnt break something else.

    sangoma, 3cx, cox, no ring back tone
     
Thread Status:
Not open for further replies.