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Caller ID Call Queue

Discussion in '3CX Phone System - General' started by joshuab, Feb 2, 2016.

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  1. joshuab

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    Hi there,

    I have a Yealink T46G phone and using 3CX 14.

    Since the upgrade to 14, all incoming calls now have {QueueName}:{CallerID} on my display.

    How do I get rid of it stating the queue name and just the Caller ID info?

    Thanks,

    Josh
     
  2. leejor

    leejor Well-Known Member

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    As I recall it is under Settings / General / Global options
     
  3. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    The is correct for all version up to V14 SP1.

    In V14 SP2, you can find the exact same option under Settings -> Company Phonebook -> "Phonebook Options" button.
     
  4. joshuab

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    I found it under Troubleshooting > Parameters

    The parameter you need to change is "AppendCIDQueue" and set the value to '0'. It is set to 1 by default
     
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