Caller ID is displayed partially

Discussion in '3CX Phone System - General' started by zhdlis, Apr 22, 2016.

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  1. zhdlis

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    Hi,

    I have registered Cisco 2921 to 3CX v14 as Bridge slave. When calling from 2921 to 3CX call is successfull but on 3CX client
    Caller's Name and Number are displayed partially, "1" instead of "10010".

    In INVITE message from Cisco to 3CX:

    From: "U M"<sip:10010@192.168.120.40:5060>
    Contact: <sip:10010@192.168.122.73:5060>

    In INVITE message to 3CX client 3CX sends :

    Contact: <sip:1@192.168.122.73:5060>
    From: "1"<sip1@192.168.122.73>

    Why 3CX truncates Caller info and how to fix it?

    Thanks.
     
  2. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Would you be willing to share the whole INVITE message from both the Cisco to the 3CX and from 3CX to the Extension?
     
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