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We use 3cx here at my company with voip.ms as the VOIP provider.
I've set up a Digital receptionist that goes to two queues. When the queues reach the end of the maximum queue hold time, they are set up to forward to an outside number (cell phones)
When a person calls into the queue, their phone number shows up on the desk phone (or in the 3CX smartphone) but when it is then forwarded to a cell phone, it shows as either "1" or "Unavailable" on the caller ID on the Cell.
Can anyone help me "forward" the caller ID appropriately? Is this possible?
Thanks!
Mark F
I've set up a Digital receptionist that goes to two queues. When the queues reach the end of the maximum queue hold time, they are set up to forward to an outside number (cell phones)
When a person calls into the queue, their phone number shows up on the desk phone (or in the 3CX smartphone) but when it is then forwarded to a cell phone, it shows as either "1" or "Unavailable" on the caller ID on the Cell.
Can anyone help me "forward" the caller ID appropriately? Is this possible?
Thanks!
Mark F