Caller ID lookup source (HTTP)

Discussion in 'Ideas' started by mrapoc, May 4, 2017.

Caller ID lookup source (HTTP) 5 5 3votes
5/5, 3 votes

  1. mrapoc

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    Hey all

    We use a CRM/PSA called repairshopr. They have quite a few integrations now and I am trying to push for 3CX as an alternative to freepbx and others that already work.

    This worked on freepbx but I much prefer 3CX. What I am missing is integration where the callerid and other features.

    Here is the setup on how it works: http://feedback.repairshopr.com/knowledgebase/articles/254824-pbx-integration

    A call comes in, callerid is fetched from the api in repairshopr and it logs a call (in and out) for that customer. I would love to go a step further and have recordings of phone calls go into a customer section/ticket and also have voicemails assigned to the correct customer when emailed in. I think this is all possible not just for repairshopr but other CRMs that use url api for callerid lookup.