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Caller ID Name incorrect When transfering call to Cell Phone

Discussion in '3CX Phone System - General' started by srpg, Nov 17, 2010.

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  1. srpg

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    I've upgraded 3CX from version 8 to Version 9 SP4. With version 8, when I was transfering a call to my cell phone with the away status, the Caller id Name give me the phone number of the caller.

    Now with the new version, I see the caller ID Name from the line ( Outbound caller ID of the VOIP Provider port number) as if I'm calling from my 3cx phone system.

    If I make the same call to my cell phone from my extension, I see my name as configured in the Outbound caller ID of the extension.

    How can I change it for call forwarding as now I only see my main number for all callers.
     
  2. srpg

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    Re: Caller ID Name incorrect When transfering call to Cell P

    Here is the Log file for a call :

    14:02:00.610 [CM503008]: Call(2): Call is terminated
    14:01:56.375 [CM504001]: Ext.202: new contact is registered. Contact(s): [sip:202@70.83.144.42:5060;line=36801/202]
    14:01:53.672 Currently active calls - 1: [2]
    14:01:52.594 [CM503007]: Call(2): Device joined: sip:5143942055@sip05.unlimitel.ca:5060
    14:01:52.594 [CM503007]: Call(2): Device joined: sip:5148893261@sip05.unlimitel.ca:5060
    14:01:46.219 [CM504001]: Ext.225: new contact is registered. Contact(s): [sip:225@173.178.25.229:5060;line=48300/225]
    14:01:45.985 [CM505003]: Provider:[unlimitel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:5143942055@67.212.73.93:5060]
    14:01:45.985 [CM503002]: Call(2): Alerting sip:5143942055@sip05.unlimitel.ca:5060
    14:01:45.719 [CM503025]: Call(2): Calling VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:5143942055@sip05.unlimitel.ca:5060]
    14:01:45.672 [CM503004]: Call(2): Route 2: VoIPline:5148893060@(Ln.10001@Unlimitel - 5148893261)@[Dev:sip:5148893261@sip05.unlimitel.ca:5060]
    14:01:45.672 [CM503004]: Call(2): Route 1: VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:5143942055@sip05.unlimitel.ca:5060]
    14:01:45.672 [CM503010]: Making route(s) to <sip:215@192.168.63.16:5060>
    14:01:45.672 [CM505003]: Provider:[Unlimitel - 5148893261] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:5148893261@67.212.73.93:5060]
    14:01:45.657 [CM503001]: Call(2): Incoming call from 5145267783@(Ln.10001@Unlimitel - 5148893261) to <sip:215@192.168.63.16:5060>
    14:01:45.641 [CM503012]: Inbound office hours rule (5148893261) for 10001 forwards to DN:215
    14:01:06.969 [CM503008]: Call(1): Call is terminated
    14:00:54.375 [CM503007]: Call(1): Device joined: sip:5143942055@sip05.unlimitel.ca:5060
    14:00:54.360 [CM503007]: Call(1): Device joined: sip:5148893261@sip05.unlimitel.ca:5060
    14:00:49.672 Currently active calls - 1: [1]
    14:00:37.938 [CM505003]: Provider:[unlimitel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:5143942055@67.212.73.93:5060]
    14:00:37.938 [CM503002]: Call(1): Alerting sip:5143942055@sip05.unlimitel.ca:5060
    14:00:37.578 [CM503025]: Call(1): Calling VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:5143942055@sip05.unlimitel.ca:5060]
    14:00:37.532 [CM503004]: Call(1): Route 2: VoIPline:5148893060@(Ln.10001@Unlimitel - 5148893261)@[Dev:sip:5148893261@sip05.unlimitel.ca:5060]
    14:00:37.532 [CM503004]: Call(1): Route 1: VoIPline:5148893060@(Ln.10000@unlimitel)@[Dev:sip:5143942055@sip05.unlimitel.ca:5060]
    14:00:37.516 [CM505003]: Provider:[Unlimitel - 5148893261] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [HMNet2.1] PBX contact: [sip:5148893261@67.212.73.93:5060]
     
  3. davidbenwell

    davidbenwell Active Member

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    Re: Caller ID Name incorrect When transfering call to Cell P

    Hi

    Log into the 3CX Management Screen

    Goto >> VoIP Providers

    Select your VoIP Provider and goto Outbound Parameters

    Look in the Veriable Field - look for any enteries that are "OutboundCallerID" and change this to "OriginatorcallerID"

    this should solve your problem.
     
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  4. srpg

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    Re: Caller ID Name incorrect When transfering call to Cell P

    That work! Thank you very much for your help.
     
  5. davidbenwell

    davidbenwell Active Member

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    Re: Caller ID Name incorrect When transfering call to Cell P

    Your Welcome
     
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  6. erike4

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    Re: Caller ID Name incorrect When transfering call to Cell P

    Thank you 3 (also)
     
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