Caller ID not being presented

Discussion in '3CX Phone System - General' started by Lalit Pandit, Jan 17, 2018.

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  1. Lalit Pandit

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    Dear Support,

    I'm Not able to create a caller id, I have configured all SIP rules but still if i call somone caller id is always +3444. why is it so??
    Will you please help me to fix the same.
     
  2. eddv123

    eddv123 Active Member

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    Hi Lalit Pandit,

    Are we talking both inbound/outbound caller ID ? which ?

    Also can you confirm with your provider that the call-id service is present on the line you have.
    Who is the trunk provider ?
     
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  3. Lalit Pandit

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    My Trunk Provider is Skype Connect
    M talking about outbound caller id.
    please help to fix the same.
     
  4. Lalit Pandit

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    [​IMG]

    If i select any other option than "AuthId" Authentication than it comes with outgoing call failed.
    & if i select this "Authid" Authentication than outbound caller id is +3444
     
  5. jimbo59

    jimbo59 Member

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    Skype has given you a number?
     
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  6. Lalit Pandit

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    Nop, Skype haven't given any number to me.
     
  7. lneblett

    lneblett Well-Known Member

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  8. Lalit Pandit

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    Is there any process by which i can change my outbound caller id to whatever i want??
     
  9. lneblett

    lneblett Well-Known Member

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    The process is described in the posted manual - 2 Setting up your SIP Profile's Caller ID using an Online Number and then Changing your SIP Profile's Caller ID.

    If you are unable to do the above, then the only way is to change to a SIP provider that allows that functionality. There are several supported providers that allow this.
     
  10. Lalit Pandit

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    In manual Skype is asking to select caller id from their provided numbers/

    pls share name of such SIP provider.
    can we change outbound caller id by PBX or it can only be changed by SIP provider??
     
  11. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Lalit Pandit

    Please note that the PBX is capable of sending different outbound caller IDs to the provider, however it is up to the provider to accept the outbound caller ID and pass it along or reject it. Many providers only allow you to send numbers that are associated with your trunk and not random numbers.
    If you try to force a number to a provider that does not accept random numbers to be sent then the provider might reject the call entirely.
    You can find a list of supported providers here. You should search for a provider that supports Clip No Screening.
     
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