Caller id not showing ** PATTON MISCONFIGURATION

Discussion in '3CX Phone System - General' started by alanlumley, Jul 15, 2010.

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  1. alanlumley

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    Everytime we have incoming calls on our phones it always appears as Anonymous, therefore we never know who is calling us until we answer our phones. I have a log file here, can anyone shed any light on it?

    13:38:37.274 [CM503003]: Call(3): Call to sip:201@192.168.254.4:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.254.60:58821
    13:38:37.258 [CM503003]: Call(3): Call to sip:102@192.168.254.4 has failed; Cause: 487 Request Terminated; from IP:192.168.254.7:2049
    13:38:37.227 [CM503003]: Call(3): Call to sip:101@192.168.254.4 has failed; Cause: 487 Request Terminated; from IP:192.168.254.6:1026
    13:38:37.086 [CM503008]: Call(3): Call is terminated
    13:38:29.162 [CM505001]: Ext.201: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 4.0.10858.0] PBX contact: [sip:201@192.168.254.4:5060]
    13:38:29.162 [CM503002]: Call(3): Alerting sip:201@192.168.254.60:58821;rinstance=634fbf3dd277f55d
    13:38:29.068 [CM505001]: Ext.102: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom360/7.3.30] PBX contact: [sip:102@192.168.254.4:5060]
    13:38:29.068 [CM503002]: Call(3): Alerting sip:102@192.168.254.7:2049;line=unm649xw
    13:38:29.052 [CM505001]: Ext.101: Device info: Device Identified: [Man: Snom;Mod: 3xx series;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [snom370/7.3.27] PBX contact: [sip:101@192.168.254.4:5060]
    13:38:29.052 [CM503002]: Call(3): Alerting sip:101@192.168.254.6:1026;line=prtekcth
    13:38:29.021 [CM503025]: Call(3): Calling RingAll800:102Ext.102101Ext.101201Ext.201@[Dev:sip:201@192.168.254.60:58821;rinstance=634fbf3dd277f55d]
    13:38:28.990 [CM503025]: Call(3): Calling RingAll800:102Ext.102101Ext.101201Ext.201@[Dev:sip:101@192.168.254.6:1026;line=prtekcth]
    13:38:28.974 [CM503025]: Call(3): Calling RingAll800:102Ext.102101Ext.101201Ext.201@[Dev:sip:102@192.168.254.7:2049;line=unm649xw]
    13:38:28.928 [CM503004]: Call(3): Route 1: RingAll800:102Ext.102101Ext.101201Ext.201@[Dev:sip:102@192.168.254.7:2049;line=unm649xw,Dev:sip:101@192.168.254.6:1026;line=prtekcth,Dev:sip:201@192.168.254.60:58821;rinstance=634fbf3dd277f55d]
    13:38:28.912 [CM503010]: Making route(s) to <sip:800@192.168.254.4:5060>
    13:38:28.912 [CM505002]: Gateway:[Patton Smartnode] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Patton SN4112 JO EUI 00A0BA046AB9 R5.3 2009-01-15 H323 SIP FXS FXO M5T SIP Stack/4.0.28.28] PBX contact: [sip:10000@192.168.254.4:5060]
    13:38:28.912 [CM503001]: Call(3): Incoming call from anonymous@(Ln.10000@Patton Smartnode) to <sip:800@192.168.254.4:5060>
    13:38:28.787 [CM503012]: Inbound out-of-office hours rule (ALL) for 10000 forwards to DN:800
     
  2. carolinainnovative

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    Re: Caller id not showing

    Probably something on the patton itself - not detecting (And thus sending) the CID.

    Post your patton config - put your pbx in verbose mode and post another call log - and please put the logs in code /code tags for easy readability.
     
  3. leejor

    leejor Well-Known Member

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    Re: Caller id not showing

    Perhaps set to pass the incoming call on to 3CX before receiving the CID burst (between first ring and second ring)?
     
  4. nb

    nb Support Team
    Staff Member 3CX Support

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    Re: Caller id not showing

    Anonymous -> something between patton + telco.
    We have no reason to get the cid and put it as anonymous. We just send what we get. I would post the running config and open a support ticket on patton.
    They will send you on how to make traces and debugging information. You can use the debug command.

    I suspect you have analog right - you can proceed in your ticket much faster by sending them the following.
    First confirm that CID can be passed through analog without patton. That rules out telco.
    THen put these commands in a patton telnet session (depending on firmware - play around a bit but you will save time because they are still going to ask you for this)
    debug ccfxo
    debug call-control detail 5
    debug fxo

    Start wireshark
    Replicate the problem.
    Stop wireshark
    Save telnet session output
    take running-config from device

    Fire up to patton.
     
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