When the receptionist answers a call, it is transferred to another internal extension. Should the person not answer, the call goes to voicemail and the recipient receives an email. However, the caller ID is that of the person transferring the call and NOT that of the original caller. How do we change this behavior such that, once the person transferring the call hangs up, the caller ID is now that of the original caller? I have opened a support ticket with 3cx but I received the usual "replicate and submit wireshark trace". A simple how-to is all I am asking. Thanks.