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Caller ID on Polycom Phones

Discussion in '3CX Phone System - General' started by malimar, Jan 17, 2011.

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  1. malimar

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    All our incoming calls are currently being sent to a Ring Group. The problem is on our Polycom phones it shows the Ring Group on the caller ID. Where do I modify just to show only the incoming caller ID of the caller.

    It it currently showing on our Polycom:
    From: Ring Group Name: Incoming Caller ID

    We are current running the lastest bootrom and firmware for Polycom 550.
     
  2. Fatboy40

    Fatboy40 New Member

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    Open the Management Console and go to...

    Settings -> General -> Global Options

    ... and there use the option 'Append Group and DID names to Caller ID on/off'. Also with the options below this you could choose to 'append' the name so that you see the number first and then the ring group name.
     
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